Application Support Engineer

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines is seeking an Application Support Engineer within Securities Services to support pricing, risk, and trade management tools across asset classes, partnering with clients to shape the product roadmap.

The role involves APAC business-facing tech support, production incidents, and developing automation to improve platform reliability, using SRE best practices. Strong debugging, monitoring, and communication skills are valued.

Qualifications

• Bachelor’s degree in engineering, computer science, or equivalent practical experience.
• 4 years of experience supporting technology in the financial services or banking sector.
• Experience supporting trade lifecycle processes through settlement, including position management, valuation, and asset servicing.
• Experience building and using monitoring dashboards and producing service key performance indicators and stability reporting.
• Experience with observability tools (Splunk, Elastic stack, ITRS Geneos, AppDynamics, or Dynatrace).

Responsibilities

• Providing business facing technology support to business and operations groups across the Asia Pacific region.
• Working within a follow-the-sun support model with global counterparts
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Performing post incident analysis, identifying, tracking and implementing preventative measures
• Act as SME for key applications, responsible for maintaining global best practice and hygiene standards
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of production support, adopting SRE principles to manage and support the environment
• Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team

Skills

SRE / production support

Monitoring & incident management

Communication

Linux/Unix

SQL / database

Python scripting

Education

Bachelor's degree in engineering or CS

Tools

Splunk

Elastic stack

AppDynamics

Dynatrace

Grafana

ITRS Geneos

Control-M

AutoSys

AWS CloudWatch

Python

Job description

Join our Technology Operations Group to solve business problems through innovation and engineering practices. Embrace a culture of experimentation and continuous improvement, working in a collaborative environment that encourages diversity of thought and creative solutions.

Job Summary:

As a Application Support Engineer within the Securities Services team, you will support the development of innovative pricing, risk, and trade management tools across all asset classes and financial instruments. You will work on complex problems at the intersection of finance and technology, partnering closely with clients to shape the product roadmap and influence the commercialization strategy. This role offers an exciting opportunity for a talented engineer with an entrepreneurial spirit in a fast-paced, client-facing environment.

Job Responsibilities:

• Providing business facing technology support to business and operations groups across the Asia Pacific region.
• Working within a follow-the-sun support model with global counterparts
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Performing post incident analysis, identifying, tracking and implementing preventative measures
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment
• Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in engineering, computer science, or equivalent practical experience
• 4 years of experience supporting technology in the financial services or banking sector
• Experience supporting trade lifecycle processes through settlement, including position management, valuation, and asset servicing
• Experience building and using monitoring dashboards and producing service key performance indicators and stability reporting
• Experience monitoring logs and message buses using observability tools (for example, Splunk, Elastic stack, ITRS Geneos, AppDynamics, or Dynatrace)
• Demonstrated incident and problem management experience for business-impacting outages, including facilitation of calls and post-incident reviews
• Strong communication skills with the ability to coordinate effectively across business, technology, and vendor partners

Preferred Qualifications, Capabilities, and Skills:

• Experience supporting Linux-based applications and relational databases
• Proficiency in scripting (for example, Python, UNIX shell, or Perl) to automate operational tasks
• Experience with databases and data platforms (for example, Oracle, Microsoft SQL Server, PostgreSQL, Cassandra, or Snowflake)
• Experience with observability and performance monitoring tools (for example, Splunk, Grafana, AppDynamics, Dynatrace, or ITRS Geneos)
• Experience with workload schedulers (for example, Control-M or AutoSys)
• Cloud experience with core services (for example, Amazon EC2, Amazon S3, Amazon EKS, Amazon RDS, Amazon CloudWatch) and monitoring tools (for example, Datadog)
• Prior experience in Java development and strong productivity skills in Microsoft Excel (including macros) and PowerPoint