App Operations Manager – GOMO

Globe Telecom; Pateros; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Globe Telecom’s GOMO App Operations Lead will own how offers, campaigns, and features come alive inside the GOMO app, managing homepage real estate and in-app journeys to maximize visibility and conversions.

You will drive campaign design, QA, and governance across creative assets, analytics, and GTM alignment, shaping user experience for millions of daily users.

Responsibilities

• Configure, launch, and QA campaigns in-app (entry conditions, triggers, targeting, frequency).
• Monitor live campaigns daily for CTR, CVR, bounce rate, and funnel drop-offs.
• Audit campaign flow logic monthly to refine user journeys.
• Drive quarterly reviews of surfacing strategy and propose optimizations to leadership.
• Own homepage banners, tiles, and modals; ensure accurate, timely, and conversion-ready uploads.
• Maintain a forward calendar of app placements across squads.
• Enforce visual hierarchy rules (hero promos vs evergreen, Fiber vs Travel vs UNLI).
• QA all assets before going live to ensure error-free execution.
• Brief, QC, and upload assets in collaboration with creative teams and agencies.
• Run A/B tests on visuals and placements, measuring effectiveness against KPIs.
• Continuously swap underperforming assets and push rapid iterations.
• Compile creative learnings and translate them into stronger briefs.
• Align bi-weekly with Product Owners and Portfolio Managers for GTM consistency.
• Partner monthly with analytics vendors to refine campaign targeting and surfacing logic.
• Monitor dashboards daily and push immediate fixes when needed.
• Share weekly campaign performance updates with Brand and Growth Pods.
• Consolidate monthly impact reports across sales, engagement, and retention.
• Present quarterly governance reviews on execution accuracy and conversion performance.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description GOMO is looking for an App Operations Lead who will own and orchestrate how our offers, campaigns, and features come alive inside the GOMO app.

This new role is about more than just uploading banners. You’ll be the visual merchandising owner, campaign conductor, and creative guardian of one of the fastest-growing digital lifestyle apps in the country. From managing homepage real estate to optimizing in-app journeys, you will ensure every offer is surfaced with impact, clarity, and conversion in mind.

If you thrive on combining creative storytelling, data-driven optimization, and flawless execution, this is your chance to shape how millions of users experience GOMO every day. KEY RESPONSIBILITIES Campaign Design & Execution Configure, launch, and QA campaigns in-app (entry conditions, triggers, targeting, frequency). Monitor live campaigns daily for CTR, CVR, bounce rate, and funnel drop-offs.

Audit campaign flow logic monthly to refine user journeys and avoid conflicts. Drive quarterly reviews of surfacing strategy and propose optimizations to leadership. Visual Merchandising & Governance Own homepage banners, tiles, and modals; ensure accurate, timely, and conversion-ready uploads.

Maintain a forward calendar of app placements across squads. Enforce visual hierarchy rules (hero promos vs evergreen, Fiber vs Travel vs UNLI). QA all assets before going live to ensure error-free execution.

Creative Strategy & Optimization Brief, QC, and upload assets in collaboration with creative teams and agencies. Run A/B tests on visuals and placements, measuring effectiveness against KPIs. Continuously swap underperforming assets and push rapid iterations.

Compile creative learnings and translate them into stronger briefs. Collaboration & Vendor Management Align bi-weekly with Product Owners and Portfolio Managers for GTM consistency. Partner monthly with analytics vendors to refine campaign targeting and surfacing logic.

Performance & Reporting Monitor dashboards daily and push immediate fixes when needed. Share weekly campaign performance updates with Brand and Growth Pods. Consolidate monthly impact reports across sales, engagement, and retention.

Present quarterly governance reviews on execution accuracy and conversion performance. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.