APOC Engineer - 24x7 IT Operations

White & Case LLP

Manila

Hybrid

PHP 600,000 - 1,200,000

Full time

14 days+

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Job summary

White & Case LLP's Global Operating Center in Manila seeks an Engineer to provide Tier 2 technical support for internal customers via the APOC. You will monitor enterprise services, perform second‑level troubleshooting, and coordinate escalations to the right teams.

You will generate operational reports, maintain runbooks, and support onboarding of new technologies while ensuring compliance with incident and change management standards. A 24x7 mindset is essential.

Qualifications

Minimum 2 years in Application Support or related IT operations.
Experience with business-critical enterprise applications and high availability.
Familiarity with monitoring tools and incident management processes.
ITIL foundations or similar certifications are a plus.

Responsibilities

Monitor the health of enterprise services, automation platforms, and supporting infrastructure.
Perform 2nd level troubleshooting and coordinate escalations to appropriate support teams.
Generate and analyze operational reports and service metrics for continuous improvement.
Develop and maintain operational documentation, knowledge articles, and runbooks with cross-functional teams.
Support onboarding, transition and management of new technologies and automation initiatives.
Participate in major incident management activities, including bridge coordination and post-incident reviews.