API Technical Support Engineer (Permanent WFH and Night Shift)

SCALABLE OS CORP.; Metro Manila; Remote; PHP 420,000 - 700,000; Full time

Job summary

SCALABLE OS CORP. is seeking an AI Platform Support Engineer to provide day-to-day technical support for AI-powered applications and software platforms. You will troubleshoot platform issues, analyze logs, and collaborate with engineering and operations teams to maintain reliability.

The role requires hands-on API troubleshooting, scripting in PowerShell or Python, and solid Git version-control practices. Work-from-home with a permanent night shift ensures focused problem solving in a global AI

Qualifications

• Hands-on technical support for AI platforms or software systems.
• Troubleshoot APIs, interpret HTTP status codes and review logs.
• Use Git, manage branches and pull requests for collaboration.
• Write and troubleshoot basic scripts in PowerShell or Python.
• Strong analytical and problem-solving abilities to investigate issues.
• Document findings and communicate with technical/non-technical stakeholders.
• Ability to work independently without relying on AI tools for basic tasks.
• Preferred: experience supporting AI apps, REST APIs, and cloud/log monitoring.

Responsibilities

• Platform Support and Troubleshooting: Provide day-to-day technical support for AI-powered applications, software platforms, and related integrations.
• API Troubleshooting: Interpret HTTP status codes, review logs, analyze error messages, and identify root causes.
• Scripting and Automation: Write and troubleshoot basic PowerShell or Python scripts to automate tasks.
• Git and Version Control: Use Git for development workflows, including branching and PR reviews.
• Incident Investigation: Diagnose issues, document findings, and escalate with logs and evidence.
• Technical Documentation: Maintain clear docs on troubleshooting steps and known issues.
• Cross-Functional Collaboration: Work with engineering, development, and operations teams to improve reliability.
• Continuous Improvement: Identify opportunities to enhance support workflows and automate tasks.

Skills

Technical support

API troubleshooting

Git version control

Scripting: PowerShell or Python

Analytical problem solving

Technical documentation

Cross-functional collaboration

Independent troubleshooting

AI platform experience (preferred)

Tools

PowerShell

Python

Job description

SUMMARY

We are seeking an AI Platform Support Engineer to provide technical support, troubleshoot platform issues, and help maintain the reliability of AI-powered applications and software platforms. The ideal candidate has hands-on experience troubleshooting APIs, interpreting HTTP status codes and application logs, using Git for version control, and writing basic scripts in PowerShell or Python to automate tasks and resolve technical issues.

This role is suited for a technically proficient professional who can independently investigate issues, perform hands-on troubleshooting, and support AI or software platforms in a production or operational environment. Candidates must demonstrate practical technical skills without relying on AI tools to perform fundamental troubleshooting, scripting, or coding tasks.

JOB RESPONSIBILITIES

• Platform Support and Troubleshooting: Provide day-to-day technical support for AI-powered applications, software platforms, and related integrations.

• API Troubleshooting: Investigate API issues by interpreting HTTP status codes, reviewing application logs, analyzing error messages, and identifying potential root causes.

• Scripting and Automation: Read, write, and troubleshoot basic scripts using PowerShell or Python to automate routine tasks and support technical investigations.

• Git and Version Control: Use Git for everyday development and support workflows, including managing branches, committing changes, reviewing pull requests, and collaborating with technical teams.

• Incident Investigation: Diagnose technical issues, document findings, identify recurring problems, and escalate complex issues with relevant logs and troubleshooting evidence.

• Technical Documentation: Maintain clear documentation of troubleshooting procedures, known issues, resolutions, and platform support processes.

• Cross-Functional Collaboration: Work with engineering, development, and operations teams to investigate platform issues, support integrations, and improve service reliability.

• Continuous Improvement: Identify opportunities to improve support workflows, troubleshooting procedures, and basic operational automation.

QUALIFICATIONS

• Hands-on experience providing day-to-day technical support for an AI platform, software application, or technology platform.

• Practical experience troubleshooting APIs, including interpreting HTTP status codes, reviewing logs, and diagnosing common integration issues.

• Working knowledge of Git, including branches, commits, and pull requests.

• Ability to independently read, write, and troubleshoot basic scripts in PowerShell or Python.

• Strong analytical and problem-solving skills, with the ability to investigate technical issues systematically.

• Ability to document technical findings clearly and communicate effectively with technical and nontechnical stakeholders.

• Demonstrated ability to perform foundational troubleshooting and scripting tasks independently, without depending on AI tools to generate or execute the solution.

• Preferred Qualifications

  • Experience supporting AI applications, AI platforms, LLM-based applications, or software integrations.

  • Familiarity with REST APIs, JSON, authentication, and common integration errors.

  • Exposure to cloud-based platforms, application monitoring, and log analysis.

  • Familiarity with incident management, ticketing systems, and technical support workflows.

  • Basic understanding of software development and deployment processes.

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.

• Should be amenable to a permanent night shift schedule.