Manager, Payroll Operations (Philippines)

CH01 CHE Fresenius Medical Care (Schweiz) AG; Philippines; Remote; PHP 900,000 - 1,500,000; Full time

Job summary

Fresenius Medical Care APAC seeks a Payroll & HR Operations Manager to lead day-to-day payroll delivery, HR administration, and employee data management across multiple countries. You will partner with HR, Finance and stakeholders to ensure compliant, timely service and a positive employee experience.

The role requires 7+ years in Payroll/HR Operations, 3+ years of people management, a bachelor’s degree in a related field, and Hands-on experience with HRIS/Workday.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• 7+ years of experience in Payroll, HR Operations, Shared Services, or HR Administration.
• 3+ years of people management experience, preferably supporting multiple countries.
• Strong understanding of payroll processes, employee lifecycle administration, and HR operations.
• Working knowledge of employment legislation, payroll compliance, and HR controls.
• Experience managing vendor relationships and service delivery performance.
• Experience with HRIS and payroll systems; Workday experience preferred.
• Strong analytical, problem-solving, and organizational skills.
• Excellent stakeholder management and communication skills.
• Fluent in English, both written and spoken.

Responsibilities

• Payroll & HR Operations Manage the delivery of Payroll and HR Operations services across multiple APAC countries.
• Ensure accurate and timely payroll processing in compliance with local legislation and company policies.
• Oversee employee lifecycle transactions, including onboarding, transfers, promotions, employee data changes, and offboarding.
• Manage employee records and HR data to ensure accuracy, integrity, and confidentiality.
• Support benefits administration and coordinate with external vendors as required.
• Ensure operational KPIs and service level agreements are met.
• Service Delivery & Continuous Improvement Identify and implement process improvements to enhance efficiency, service quality, and employee experience.
• Maintain and update standard operating procedures and process documentation.
• Support HR system enhancements, testing, and implementation activities.
• Resolve complex payroll and HR operations issues escalated by employees, managers, and stakeholders.
• Compliance & Risk Management Ensure compliance with payroll regulations, employment legislation, tax requirements, and internal policies.
• Maintain effective operational controls and support internal and external audits.
• Monitor and mitigate operational risks while ensuring adherence to established procedures.
• Stakeholder & Vendor Management Build strong working relationships with HR, Finance, Legal, and business leaders.
• Manage relationships with payroll providers, benefits vendors, and other third-party service providers.
• Support regional HR initiatives, projects, and organizational changes as required.
• People Leadership Lead, coach, and develop Payroll and HR Operations team members.
• Manage team performance, workload allocation, and employee development plans.
• Foster a culture of collaboration, accountability, customer service, and continuous improvement.

Skills

Stakeholder management

Communication skills

Analytical thinking

Organizational skills

Education

Bachelor's degree in HR / business related field

Tools

Workday

HRIS

Job description

Payroll & HR Operations Manager (APAC)

Role Summary

The Payroll & HR Operations Manager is responsible for managing the day-to-day delivery of Payroll and HR Operations services across APAC. This role ensures payroll is processed accurately and on time while overseeing employee lifecycle transactions, HR administration, employee data management, and benefits administration. The successful candidate will partner with HR, Finance, and business stakeholders to ensure compliant, efficient, and customer-focused service delivery while driving continuous improvement and maintaining a positive employee experience.

Key Responsibilities

• Payroll & HR Operations Manage the delivery of Payroll and HR Operations services across multiple APAC countries.
• Ensure accurate and timely payroll processing in compliance with local legislation and company policies.
• Oversee employee lifecycle transactions, including onboarding, transfers, promotions, employee data changes, and offboarding.
• Manage employee records and HR data to ensure accuracy, integrity, and confidentiality.
• Support benefits administration and coordinate with external vendors as required.
• Ensure operational KPIs and service level agreements are met.
• Service Delivery & Continuous Improvement Identify and implement process improvements to enhance efficiency, service quality, and employee experience.
• Maintain and update standard operating procedures and process documentation.
• Support HR system enhancements, testing, and implementation activities.
• Resolve complex payroll and HR operations issues escalated by employees, managers, and stakeholders.
• Compliance & Risk Management Ensure compliance with payroll regulations, employment legislation, tax requirements, and internal policies.
• Maintain effective operational controls and support internal and external audits.
• Monitor and mitigate operational risks while ensuring adherence to established procedures.
• Stakeholder & Vendor Management Build strong working relationships with HR, Finance, Legal, and business leaders.
• Manage relationships with payroll providers, benefits vendors, and other third-party service providers.
• Support regional HR initiatives, projects, and organizational changes as required.
• People Leadership Lead, coach, and develop Payroll and HR Operations team members.
• Manage team performance, workload allocation, and employee development plans.
• Foster a culture of collaboration, accountability, customer service, and continuous improvement.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• 7+ years of experience in Payroll, HR Operations, Shared Services, or HR Administration.
• 3+ years of people management experience, preferably supporting multiple countries.
• Strong understanding of payroll processes, employee lifecycle administration, and HR operations.
• Working knowledge of employment legislation, payroll compliance, and HR controls.
• Experience managing vendor relationships and service delivery performance.
• Experience with HRIS and payroll systems; Workday experience preferred.
• Strong analytical, problem-solving, and organizational skills.
• Excellent stakeholder management and communication skills.
• Fluent in English, both written and spoken.

About Fresenius Medical Care

Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.