APAC Invoice Resolution Lead – Procurement

Merck Kgaa; Philippines; Presencial; PHP 1.200.000 - 1.800.000; Tempo integral

Resumo da vaga

Merck Kgaa in the Philippines seeks an Invoice Issue Resolution Team Lead - Procurement (APAC) to oversee the invoice resolution team and drive high-quality service.

You will supervise direct reports, plan daily operations, manage escalations, and review KPI performance while coordinating with internal teams to improve processes and compliance. This role offers coaching opportunities and alignment with APAC procurement goals.

Qualificações

• Experience supervising a team in invoice resolution and procurement workflows.
• Ability to manage KPIs and SLAs for service delivery.

Responsabilidades

• Supervise direct reports assigned in Invoice Issue Resolution team to ensure efficiency and meet a high quality service according to SLA set
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas.
• Manage and resolves escalated customer complaints or queries within the turn-around time agreed.
• Monthly review of KPI reports to track the team\'s performance and execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Coach and mentor associates to ensure growth and development; arrange training and update training material as needed.
• Drive process improvements and projects to align with organizational objectives; collaborate with internal/external teams.

Descrição da vaga

Merck Kgaa in the Philippines seeks an Invoice Issue Resolution Team Lead - Procurement (APAC) to oversee the invoice resolution team and drive high-quality service.

You will supervise direct reports, plan daily operations, manage escalations, and review KPI performance while coordinating with internal teams to improve processes and compliance. This role offers coaching opportunities and alignment with APAC procurement goals.