APAC Invoice Ops Manager — Lead, Automate & Optimize

Merck Kgaa; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Merck Kgaa in Philippines is seeking an Operations Manager APAC for Invoice Processing and Inquiry Management to lead the end-to-end invoice processing function. You will manage a team, drive accuracy, and ensure timely payments while maintaining compliance with policies and audit requirements.

This role requires deep AP knowledge, ERP experience (SAP/Oracle), and a focus on process improvements and automation.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 10+ years of experience in accounts payable or invoice processing, with at least >5 years in a managerial role.
• Strong knowledge of accounts payable processes, invoice matching (2-way/3-way), and ERP systems (SAP, Oracle).
• Experience with process optimization and implementing automation tools.
• Excellent problem-solving, organizational, and analytical skills.
• Strong communication and interpersonal skills to interact with team members, vendors, and stakeholders.

Responsibilities

• Manage and lead the invoice processing team, ensuring high levels of accuracy, timeliness, and productivity.
• Provide coaching, performance evaluations, and professional development opportunities for team members.
• Foster a collaborative and results-oriented team culture.
• Oversee the day-to-day operations of invoice processing, including invoice matching, coding, approvals, and payment processing.
• Monitor and ensure compliance with internal controls, company policies, and regulatory requirements.
• Develop and maintain KPIs to track and improve operational efficiency and accuracy.
• Handle escalated issues related to invoice discrepancies, vendor communication, and payment processing.
• Identify opportunities to improve processes, reduce errors, and enhance efficiency of workflows.
• Partner with cross-functional teams, including procurement and finance, to resolve root causes of recurring issues.
• Implement automation and technology solutions where applicable to streamline operations.
• Serve as the primary point of contact for internal and external stakeholders regarding invoice processing inquiries.
• Collaborate with vendors to resolve invoice-related issues and ensure smooth processing.
• Work closely with accounts payable, procurement, and finance teams to ensure alignment and timely payments.
• Maintain deep expertise in ERP systems, ensuring the team leverages system functionality effectively.
• Provide regular reports on processing metrics, issues, and resolutions to senior management.
• Ensure data accuracy and integrity in all invoice-related transactions and records.

Skills

Invoice processing

Accounts payable

ERP systems

Leadership

Process optimization

Automation tools

Stakeholder management

Data analysis

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Tools

SAP ERP

Oracle ERP

Job description

Merck Kgaa in Philippines is seeking an Operations Manager APAC for Invoice Processing and Inquiry Management to lead the end-to-end invoice processing function. You will manage a team, drive accuracy, and ensure timely payments while maintaining compliance with policies and audit requirements.

This role requires deep AP knowledge, ERP experience (SAP/Oracle), and a focus on process improvements and automation.