APAC Delivery Operations Specialist (Remote)

Grip; Philippines; Remote; PHP 480,000 - 600,000; Full time

Job summary

Grip is seeking a Delivery Operations Specialist to join the APAC support team. You’ll handle written customer interactions via email, troubleshoot complex issues, and ensure smooth event support across time zones.

As APAC-day contact, you’ll coordinate with EU/US teams, learn our tools (HubSpot, Jira, Salesforce, Slack, Notion), and contribute to knowledge base improvements while delivering excellent customer care.

Qualifications

• Empathy and a willingness to help others across regions.
• Strong written and verbal communication skills.
• Ability to learn new tools and adapt to different channels.

Responsibilities

• Prioritise and process event participant, customer, and partner requests (in written form via emails).
• Investigate and resolve queries, reproduce issues and check event configuration.
• Provide assistance to customers/partners with technical issues.
• Maintain accurate service records and categorise tickets in HubSpot.
• Keep information private and secure.
• Learn our product and support systems (HubSpot, Jira, Salesforce, Slack, Notion).
• Liaise with partners to ensure service delivery.
• Work with operations to improve customer satisfaction.
• Work with product to enhance Knowledge Base and raise bugs with clear notes.
• Provide reporting on queries and trends.
• Assist with internal delivery tickets and team initiatives.
• Deliver clear handovers to/from EU/US team at APAC day start/end.

Skills

Empathy

Clear communication

Tech savvy

Time-zone awareness

Customer focus

Tools

HubSpot

Jira

Salesforce

Slack

Notion

Job description

Grip is seeking a Delivery Operations Specialist to join the APAC support team. You’ll handle written customer interactions via email, troubleshoot complex issues, and ensure smooth event support across time zones.

As APAC-day contact, you’ll coordinate with EU/US teams, learn our tools (HubSpot, Jira, Salesforce, Slack, Notion), and contribute to knowledge base improvements while delivering excellent customer care.