Market Administrator (Trading Tech Support Analyst)

768 TP ICAP Management Services Ltd (Philippines Branch); Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

768 TP ICAP Management Services Ltd (Philippines Branch) is seeking a professional to manage and maintain multiple trading platforms, acting as the first point of contact for APAC brokering desks. The role involves collaboration with cross-functional teams to enhance platform functionality.

Applicants should have a financial services background, operational support experience, and solid technical skills. Responsibilities include investigating issues, maintaining data accuracy, and providing timely user support on the trading platform.

Qualifications

• Experience in financial services preferred.
• Proven ability to support operational issues in a trading environment.

Responsibilities

• Provide first and second line support for trading platform issues.
• Investigate and resolve client-facing issues efficiently.
• Maintain data accuracy and facilitate routine updates on the platform.

Skills

Operational support experience

System administration

Data processing

Networking knowledge

Microsoft Office

Analytical skills

Job description

Group Overview

The TP ICAP Group is a world‑leading provider of market infrastructure, offering clients global financial and commodities market access, price discovery, liquidity, and data solutions.

Role Overview

Manage and maintain multiple trading platforms, acting as the first point of contact for the APAC brokering desks. Collaborate with cross‑functional teams to test and launch new and existing projects, enhancing platform functionality.

Responsibilities

• First and second line support for issues on the Market Administrators trading platform, including incident and problem management.
• Investigate, resolve, and log trade and client‑facing issues, ensuring timely communication and follow‑up.
• Maintain data accuracy of the platform; perform routine updates and proactive monitoring.
• Log and track requests via ServiceNow, ensuring compliance with logging requirements.
• Monitor support chats and respond to user queries promptly.
• Investigate system logs and outputs to diagnose trade flow issues across front‑office and trade‑processing systems.
• Raise workflow and system improvement proposals with the product management team.
• Coordinate internal training for the trading platform.
• Support testing of all new software releases before rollout and manage out‑of‑hours and bank‑holiday coverage as needed.
• Maintain up‑to‑date technical documentation, procedures, and processes; cross‑train team members on the championed system.

Person Specification – Knowledge & Experience

• Financial services background preferred.
• Reasonable experience in operational support.

Person Specification – Technical Skills

• IT literate with basic network tracing knowledge.
• Familiarity with system log and XML analysis.
• System administration and data processing capabilities.
• Proficient in Microsoft Office.
• High attention to detail.
• Understanding of financial markets.

Person Specification – Communication & Customer Focus

• Confidence to liaise with internal and external customers.
• Good communicator, both verbal and written.
• Personable, engaging, and client‑focused.
• Builds relationships and networks across stakeholders.

Person Specification – Personal Attributes

• Dynamic and competitive, with high energy and goal orientation.
• Self‑starter who can work under pressure and pursue challenges.
• Constructive conflict resolution and empathy towards diverse groups.
• Professional integrity, honesty, and ethical conduct.
• Strong analytical and problem‑solving skills.

Location

Philippines – Ecoprime Building, Taguig City, Philippines.