Analyst, Service Contract & Warranty (Mid Shift)

Collins Aerospace; Tanauan; On-site; PHP 450,000 - 750,000; Full time

Job summary

Collins Aerospace in the Philippines site seeks an experienced customer operations coordinator to support orders, RFQs and customer expectations while aligning with contract terms and internal teams.

You will manage communications across supply chain, shipping and quality, assist with delivery status, payments and continuous improvement initiatives, and contribute to a culture of safety and professionalism onsite at the Tanauan facility.

Qualifications

• Bachelor's degree or 6 years of relevant experience.
• Experience resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient; strong numerical and verbal skills.

Responsibilities

• Communicate effectively with customers and digest large data sets quickly.
• Review and process customer orders and RFQs per terms.
• Coordinate with internal departments to meet contractual obligations.
• Ensure flow-downs to supply chain, shipping, quality are timely.
• Assist with customer delivery status inquiries and expediting.
• Support timely payments from customers and participate in process improvements.

Skills

Customer communication

Problem solving

Data interpretation

Quality improvement

Education

Bachelor’s degree or 6 years of relevant experience

Tools

SAP

MS Excel

PowerPoint

Word

VBA

Job description

Date Posted

2026-09-04

Country

Philippines

Location

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type

Onsite

Job Summary

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Overview of Responsibilities

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick ;earner and open minded.
• Receipt, review and processing of customer orders, RFQs and expectations in accordance with standard terms and conditions of customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite request as needed.
• Responsible for assisting with timely payment from customers
• Participate in continuous improvement initiatives
• Documented success in maintaining a high level of ownership toward assigned responsibilities
• Ability to train and develop others around them in areas of expertise.
• Adheres to and participates in all EH&S practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others
• Non-traditional working hours may be required as needed.
• Working schedule: Mid shift 2:30 PM to 11:00 PM onsite

Qualifications

• Bachelor’s degree or in absence of a degree, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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