Analyst, Service Contract & Warranty

Collins Aerospace; Tanauan; On-site; PHP 350,000 - 550,000; Full time

Job summary

Collins Aerospace in Batangas, Philippines is seeking a onsite Customer Order Specialist to manage the end-to-end processing of customer orders, RFQs, and expectations in line with contract terms. You will interface with multiple internal departments and ensure timely communications to supply chain, shipping, and quality teams.

The role requires a Bachelor's degree or 6 years of relevant experience, strong Excel/PowerPoint/Word skills, SAP knowledge, and demonstrated problem-solving abilities.

Qualifications

• Proficiency with MS Excel, PowerPoint, and Word.
• Experience resolving customer complaints and problems.
• SAP knowledge and experience in manufacturing environment.
• ACE and Six Sigma continuous improvement experience.
• Strong written and verbal communication and numerical reasoning.

Responsibilities

• Communicate effectively with customers and review customer orders and RFQs.
• Process and manage orders in line with contract terms and conditions.
• Interface with multiple internal departments to ensure timely flow-downs to supply chain, shipping, quality, etc.
• Assist with customer delivery status inquiries and expedite requests as needed.
• Support timely customer payments and participate in continuous improvement initiatives.
• Maintain ownership over assigned responsibilities and train others in areas of expertise.

Skills

MS Excel

PowerPoint

Word

SAP

ACE

Six Sigma

Manufacturing experience

Communication

Education

Bachelor's degree or 6 years of relevant experience

Tools

VBA

Job description

Date Posted

2026-09-07

Country

Philippines

Location

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type

Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Overview of Responsibilities

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick ;earner and open minded.
• Receipt, review and processing of customer orders, RFQs and expectations in accordance with standard terms and conditions of customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite request as needed.
• Responsible for assisting with timely payment from customers
• Participate in continuous improvement initiatives
• Documented success in maintaining a high level of ownership toward assigned responsibilities
• Ability to train and develop others around them in areas of expertise.
• Adheres to and participates in all EH&S practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others
• Non-traditional working hours may be required as needed.
• Working schedule: Mid shift 2:30 PM to 11:00 PM onsite

Qualifications

• Bachelor's degree or in absence of a degree, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms

Click on this link to read the Policy and Terms