Analyst, Quality Review (ILP)

The Western Union Company; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Short-term incentives

Employee development platforms

Job summary

The Western Union Company in Quezon City is seeking an Analyst, Quality Review (ILP) to operate in a hybrid setting. You will lead quality assurance reviews, collaborate with operations to improve processes, and stay current on AML/CFT trends.

This role emphasizes accuracy, regulatory alignment, and proactive risk assessment. Responsibilities include providing actionable feedback to stakeholders, conducting risk-based analyses of customer activities, calibrating decisions with teams, and

Qualifications

• Bachelor’s degree or equivalent professional experience in finance, business, compliance or risk management.
• Strong analytical, investigative and problem-solving skills with high attention to detail.
• Ability to identify and assess compliance risks and escalate issues when needed.
• Experience in process improvement or project management within compliance or risk.
• Proficiency in MS Office, especially Excel, for data analysis and reporting.
• Excellent written and verbal communication with ability to give actionable feedback.

Responsibilities

• Operate within the compliance org with focus on process oversight and quality assurance reviews.
• Collaborate with operations to improve processes and uptrain the team on AML/CFT trends.
• Review controls and ensure performance of risk mitigation efforts.
• Provide actionable feedback with recommendations to stakeholders.
• Conduct regular QA reviews to assess accuracy and effectiveness of assessments.
• Lead calibration sessions to ensure consistency in decision making and identify automation opportunities.

Skills

Analytical skills

Investigative skills

Problem-solving

Attention to detail

Strong communication

Data analysis

MS Excel

Data reporting

Independent decision-making

Regulatory compliance knowledge

Education

Bachelor’s degree

Tools

MS Office

Job description

## Analyst, Quality Review (ILP)Apply: Hybrid: PHL - Quezon City: Full time: Posted Today: End Date: October 9, 2026 (14 days left to apply): JR0132166**Role Responsibilities**In this role, you will operate within the compliance organization with a primary focus on process oversight. This includes performing quality assurance reviews, working closely with operations team to improve the process, uptraining the team on existing and emerging ML/TF trends, reviewing related controls and making sure they are performing as expected.· Ensure quality standards are maintained and adhered to while executing the oversight of the program.· Provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve processes.· Conduct regular quality assurance reviews to assess the accuracy and effectiveness of assessments and risk mitigation efforts.· Perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary.· Lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes.· Identify opportunities for business training, and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable.· Stay up to date with emerging AML/CFT typologies, regulatory changes, and trends, passing this knowledge into practical trainings sessions for internal teams.**Role Requirements**· Bachelor’s degree in finance, business, or a related field, or equivalent professional experience in financial services, compliance or risk management is preferred.· Minimum of 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, or general and/or risk-based compliance.· Strong analytical, investigative and problem-solving skills with high attention to detail, especially in evaluating complex customer profiles and transactions.· Ability to identify and assess compliance risks and escalate issues to appropriate level when necessary.· Demonstrate experience in process improvement or project management, particularly in compliance, risk or operational areas.· Proven ability to work independently, making informed decisions aligned with company policies and regulatory requirements.· Proficiency in MS Office Applications, with advanced excel skills for data analysis, reporting and process tracking.· Strong communication skills, both verbal and written, with experience in delivering feedback.· Knowledge of current and emerging technologies in AML/CFT such as transaction monitoring tools, data analytics, and AI-based systems is a plus.**Work Shift**Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. **BENEFITS AND OTHER DETAILS****Benefits**You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.**Your Philippines specific benefits include:*** Paid Time Offs* HMO coverage with dependents from day 1 of employment, subject to insurer's review* Employee Wellness* Global Recognition and Rewards Programs**Other Details**We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.