Analyst, Quality Review

The Western Union Company; Quezon City; Hybrid; PHP 1,004,000 - 1,674,000; Full time

Benefits offered by this job

Paid Time Offs

HMO coverage with dependents

Employee Wellness

Global Recognition and Rewards

Job summary

The Western Union Company is seeking an AML compliance professional to operate within the compliance organization with a focus on process oversight. You will perform QA reviews, collaborate with operations to improve processes, uptrain teams on AML/CFT trends, and escalate risks as needed.

You will stay current with evolving typologies and regulatory changes, delivering practical trainings and contributing to automation and efficiency improvements across the program.

Qualifications

• Bachelor’s degree in finance, business, or related field or equivalent professional experience.
• Strong analytical and problem-solving skills with high attention to detail.
• Advanced Excel skills for data analysis, reporting and tracking.

Responsibilities

• Perform quality assurance reviews within compliance workflows.
• Collaborate with operations to improve processes and provide actionable feedback.
• Train teams on AML/CFT trends and controls.
• Review customer activity for risk indicators and escalate as needed.
• Lead calibration sessions to ensure consistent decision making.
• Identify opportunities for automation and efficiency improvements.

Skills

Analytical thinking

Attention to detail

MS Excel (advanced)

Risk/compliance knowledge

Education

Bachelor’s degree in finance or business

Tools

MS Office

AML transaction monitoring tools

Job description

Role Responsibilities

In this role, you will operate within the compliance organization with a primary focus on process oversight. This includes performing quality assurance reviews, working closely with operations team to improve the process, uptraining the team on existing and emerging ML/TF trends, reviewing related controls and making sure they are performing as expected. Ensure quality standards are maintained and adhered to while executing the oversight of the program. Provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve processes. Conduct regular quality assurance reviews to assess the accuracy and effectiveness of assessments and risk mitigation efforts. Perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary. Lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes. Identify opportunities for business training, and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable. Stay up to date with emerging AML/CFT typologies, regulatory changes, and trends, passing this knowledge into practical trainings sessions for internal teams.

Role Requirements

Bachelor’s degree in finance, business, or a related field, or equivalent professional experience in financial services, compliance or risk management is preferred. Minimum of 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, or general and/or risk-based compliance. Strong analytical, investigative and problem-solving skills with high attention to detail, especially in evaluating complex customer profiles and transactions. Ability to identify and assess compliance risks and elevate issues to appropriate level when necessary. Demonstrate experience in process improvement or project management, particularly in compliance, risk or operational areas. Proven ability to work independently, making informed decisions aligned with company policies and regulatory requirements. Proficiency in MS Office Applications, with advanced excel skills for data analysis, reporting and process tracking. Strong communication skills, both verbal and written, with experience in delivering feedback. Knowledge of current and emerging technologies in AML/CFT such as transaction monitoring tools, data analytics, and AI-based systems is a plus.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

• Paid Time Offs
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Employee Wellness
• Global Recognition and Rewards Programs

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.