ANALYST II, CUSTOMER EXPERIENCE - SALES

Qualfon; Cebu City; On-site; PHP 1,798,561 - 2,997,602; Full time

Job summary

A leading call center company in the Philippines is seeking an experienced Sales Coach to develop and mentor over 100 B2B sales agents. The role involves delivering real-time coaching, analyzing performance metrics, and partnering with account management to enhance sales skills. Ideal candidates will have at least 5 years of relevant experience and a proven track record in consultative selling. Strong coaching and interpersonal skills are essential for this position.

Qualifications

• Minimum 5 years of professional B2B or consultative sales experience.
• Proven record of exceeding individual sales targets.
• Expertise in consultative selling and objection handling.

Responsibilities

• Coach agents on consultative selling techniques and call handling.
• Deliver real-time coaching to reinforce sales behaviors.
• Analyze calls to identify coaching opportunities.

Skills

B2B sales experience

Consultative selling

Coaching skills

Interpersonal skills

Analytical skills

Tools

Sales dashboards

CRM systems

Job description

Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business-to-business sales. You will coach >100 agents, driving sales excellence through structured coaching, real-time feedback, and performance optimization.

Responsibilities

• Coach agents across two B2B sales accounts on consultative selling techniques, call handling, and discovery-based approaches
• Deliver real-time and post-call coaching to reinforce behaviors aligned with sales best practices
• Analyze call recordings and performance metrics to identify coaching opportunities and skill gaps
• Partner with account management and leadership to develop and execute agent training curricula
• Track and report on coaching metrics, agent performance trends, and development progress
• Demonstrate floor presence and credibility by modeling consultative selling behaviors
• Maintain knowledge of account-specific sales processes, products, and service offerings

Qualifications

• Minimum 5 years of professional B2B or consultative sales experience
• Proven track record of consistently meeting or exceeding individual sales targets
• Demonstrated expertise in consultative selling, including structured call flows, discovery techniques, objection handling, and closing skills
• Comfort working in live contact center or fast-paced metrics-driven environments
• Strong interpersonal and coaching skills with the ability to provide constructive, actionable feedback
• Proficiency with sales dashboards, analytics platforms, and CRM systems
• Excellent verbal and written communication skills