ANALYST II, CUSTOMER EXPERIENCE - SALES

Qualfon Philippines; Cebu City; On-site; PHP 650,000 - 800,000; Full time

Job summary

Qualfon Philippines is looking for an experienced Sales Coach to mentor B2B sales agents within our growing call center operations in Cebu City. The role involves coaching over 100 agents, providing real-time feedback, and enhancing performance through structured coaching. Ideal candidates should have at least 5 years of B2B sales experience, excellent communication skills, and the ability to analyze performance metrics. Join us in driving sales excellence and supporting two new accounts in a dynamic environment.

Qualifications

• Minimum 5 years of professional B2B or consultative sales experience.
• Proven track record of consistently meeting or exceeding individual sales targets.
• Demonstrated expertise in consultative selling and structured call flows.

Responsibilities

• Coach agents on consultative selling techniques and call handling.
• Deliver real-time and post-call coaching to reinforce sales behaviors.
• Analyze call recordings and identify coaching opportunities.

Skills

Consultative selling

Coaching skills

Performance optimization

Interpersonal skills

Analytics proficiency

Tools

CRM systems

Sales dashboards

Job description

OVERVIEW

Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business‑to‑business sales. You will coach >100 agents, driving sales excellence through structured coaching, real‑time feedback, and performance optimization.

RESPONSIBILITIES

• Coach agents across two B2B sales accounts on consultative selling techniques, call handling, and discovery‑based approaches
• Deliver real‑time and post‑call coaching to reinforce behaviors aligned with sales best practices
• Analyze call recordings and performance metrics to identify coaching opportunities and skill gaps
• Partner with account management and leadership to develop and execute agent training curricula
• Track and report on coaching metrics, agent performance trends, and development progress
• Demonstrate floor presence and credibility by modeling consultative selling behaviors
• Maintain knowledge of account‑specific sales processes, products, and service offerings

QUALIFICATIONS

• Minimum 5 years of professional B2B or consultative sales experience
• Proven track record of consistently meeting or exceeding individual sales targets
• Demonstrated expertise in consultative selling, including structured call flows, discovery techniques, objection handling, and closing skills
• Comfort working in live contact center or fast‑paced metrics‑driven environments
• Strong interpersonal and coaching skills with the ability to provide constructive, actionable feedback
• Proficiency with sales dashboards, analytics platforms, and CRM systems
• Excellent verbal and written communication skills