Analyst - GHRSS

Arthur J. Gallagher & Co. (AJG); Taguig; On-site; PHP 480,000 - 600,000; Full time

Job summary

Gallagher Manila is seeking an HR Operations associate to handle payroll and HR data processes for North America, UK and APAC regions. You will support onboarding, resignations, data management and benefits administration.

Responsibilities include background verifications, employee referencing, leave and performance management, profile maintenance, vendor management, and process-improvement initiatives to meet client expectations.

Qualifications

• Graduation or Post Graduation in HR; specialization preferred.
• 1–3 years of relevant experience, North America or UK/APAC regions.
• Proficient in MS-Office, Excel reporting and Oracle.

Responsibilities

• Handle completely new hires, resignations and data management for NA/UK/APAC.
• Payroll support at Tier 1 level for USA/UK and APAC regions.
• Administer employee benefits for USA/UK/APAC regions.
• Manage background verifications and employee referencing for regions.
• Handle employee leave and performance management administration for regions.
• Maintain employee profiles and troubleshoot login/access issues.
• Vendor management and invoice processing for regions.
• Create process maps, KPI/SLAs and dashboards per client expectations.

Skills

Very Good Written & Verbal

Good interpersonal skills

Stakeholder Management

Adapt quickly

Education

Graduation or Post Graduation in HR

Tools

MS Office

MS Excel Reporting and Analytics

Oracle

Job description

Introduction

Welcome to Gallagher in Manila, a dynamic hub where expertise, collaboration, and purpose come together to support our global operations. Our teams support colleagues and clients around the world across insurance, risk management, technology, finance, and shared operations. We do this by staying true to who we are: curious, grounded in integrity, and guided every day by The Gallagher Way.

More than an operations center, here you will find a community that helps you grow with leaders who back your development, opportunities to learn, and work that genuinely makes a difference. If you enjoy solving problems, working with others, and contributing to something bigger, Gallagher Manila offers a career where your strengths can thrive and your impact is felt far beyond our walls.

Overview

To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts

How you'll make an impact

Responsibilities:

• Handling completely new hires, Resignations and Data Management processes for North America and UK
  Tier 1 Payroll Support.
• Employee benefit administration for USA and UK / APAC Regions.
• Handling Background Verifications for North America and UK / APAC Regions.
• Handling Employee referencing for North America and UK / APAC Regions.
• Employee leave administration for North America and UK / APAC Regions.
• Employee performance management administration for North America and UK / APAC Regions.
• Employee profile management: Trouble shoot queries related to login/access roles/passwords.
• Vendor management and Invoice Processing USA and UK / APAC Regions.
• Documentation: Process maps, KPI, SLAs and dashboards based on clients expectations and internal requirements.
• Compliance: Ensuring local and compliances of supporting countries are adhered.
• Participation in internal and external audits.
• Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology.

About you

Qualifications:

• Graduation or Post Graduation (HR Specialization will be added advantage)
• Relevant experience of 1 to 3 years and should have at least worked for North America or UK / APAC Regions
• MS-Office, MS Excel Reporting and Analytics, Oracle

Knowledge, Skills, and Ability:

• Very Good Written & Verbal communication skills
• Good interpersonal skills
• Should be able to adapt quickly
• Stake holder Management