AML Regulatory Compliance Supervisor | Onsite/Hybrid in Manila

Gratitude Philippines; Manila; Hybrid; PHP 600,000 - 1,200,000; Full time

Job summary

Gratitude Philippines is seeking an experienced AML Regulatory Compliance Supervisor to lead a KYC analytics team. The role oversees day-to-day delivery, performance, and quality, acting as the first escalation point for operational issues. Night shift with weekends off, onsite/hybrid in Taguig or Cubao, Quezon City.

The candidate will manage pod SLA metrics, review complex cases, coach staff, and drive ramp-up while partnering with QC to address defects and protect team metrics.

Qualifications

• 3 to 5 years of KYC-relevant experience.
• 3 years of supervisory experience.
• Strong leadership and performance management skills.

Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Conduct first-line review and approval of high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; provide coaching based on scorecard data and QC feedback.
• Drive analyst ramp-up; monitor performance tiers and intervene with at-risk staff.
• Collaborate with QC to address defect trends and coordinate retraining or escalation.
• Oversee attendance, shrinkage, and adherence, maintaining accurate records.
• Mitigate attrition risk through engagement and recognition programs.
• Escalate operational risks to the Delivery Lead with data-driven recommendations.
• Support weekly business review preparation with performance narratives.
• Onboard new hires and coordinate with Training to close knowledge gaps.

Job description

JOB TITLE: AML Regulatory Compliance Supervisor
WORK SETUP: Onsite/ Hybrid in Taguig or Cubao, Quezon City
WORK SHIFT: Night shift, Weekends Off
Salary budget: Confidential (Will be discussed during the job offer)
Headcount: 1

OVERALL PURPOSE: This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

SKILLS AND QUALIFICATIONS:

• KYC Team Lead
• 3 to 5 years of KYC-relevant experience
• 3 years of supervisory experience

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends - coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Additional Information:

• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role