AML Regulatory Compliance Associate Manager

Bravissimo Resourcing, Inc.; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Bravissimo Resourcing, Inc. seeks a seasoned KYC Team Lead to manage a pod of analysts and own pod-level SLA, quality, productivity, and adherence metrics.

You will perform first-line review of complex or high-risk cases, coach and ramp-up analysts, run daily huddles, and drive performance through data-driven coaching and early intervention on at-risk performers. Strong AML/KYC knowledge is required.

Qualifications

• 5-8 years of relevant KYC/AML experience.
• Minimum 5 years of supervisory or people management experience.
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
• Excellent stakeholder management, communication, and leadership skills.

Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Skills

Team leadership

KPI management

Coaching

Stakeholder management

AML/KYC knowledge

Job description

About the role

This is a team leadership position managing a pod of KYC analysts. You will own pod-level SLA, quality, productivity, and adherence metrics, conduct first-line review and approval of complex or high-risk cases, and drive performance through coaching, ramp-up support, and early intervention on at-risk performers.

Key responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

About you

• 5-8 years of relevant KYC/AML experience.

• Minimum 5 years of supervisory or people management experience.

• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.

• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.

• Excellent stakeholder management, communication, and leadership skills.