AML Regulatory Compliance Supervisor

Stafflink Express; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Stafflink Express is seeking an experienced KYC Team Lead in Metro Manila. You will manage a team of analysts, own pod-level SLA, quality, and productivity metrics, and act as the first escalation point for operational issues.

Responsibilities include coaching, ramping, and capacity planning to meet daily and weekly targets. You will conduct first-line reviews on high-risk cases, run daily stand-ups, and partner with QC to address defect trends.

Qualifications

• KYC team leadership experience.
• Strong supervisory background (3+ years).
• Experience in KYC processes and escalation handling.

Responsibilities

• Manage a team of KYC analysts; own pod-level metrics and SLA.
• Review high-risk cases requiring TL sign-off.
• Lead daily huddles and weekly one-on-ones with coaching based on scorecards.

Skills

KYC team lead experience

Supervisory experience

KYC experience

Job description

About the role

This is an experienced Team Lead role to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

Key responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

About you

• KYC Team Lead experience

• 3 to 5 years of KYC-relevant experience

• 3 years of supervisory experience