AML Regulatory Compliance Supervisor

Private Advertiser; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Private Advertiser is seeking a KYC Team Lead to supervise a unit of analysts, ensuring quality, productivity, and adherence to SLAs.

You will review complex cases, conduct coaching sessions, and drive ramp-up while partnering with QC to address defect trends and SOP adherence.

Qualifications

• Bachelor's degree required.
• 3–5 years of KYC experience.
• At least 3 years of supervisory experience.

Responsibilities

• Lead a team of KYC analysts and manage pod-level metrics.
• Oversee first-line review and TL sign-off for high-risk cases.
• Run daily huddles and weekly 1:1 coaching using scorecard data.
• Drive analyst ramp-up and intervene with underperformers.
• Collaborate with QC to address defect trends and coaching needs.
• Manage attendance, shrinkage, and capacity with documentation.

Skills

KYC experience

Team leadership

Operational excellence

Education

Bachelor's degree

Job description

Job Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

Job Qualifications

• Graduate of Bachelor's degree

• Must have 3 - 5 years of experience of KYC

• 3 years of supervisory experience