Alliance Operations Specialist

permhunt; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

permhunt seeks an experienced Partner Operations professional to oversee Google Cloud partnerships in the Philippines. You will coordinate partner systems, deal registrations, funding programmes, rebates, and reporting, ensuring smooth operations across Sales, Delivery, Marketing, Legal, Finance, and Partnerships.

You will manage key platforms such as Partner Network Hub (PNH), Delivery Readiness Portal (DRP), and Skills Boost, and ensure CRM alignment with external partner requirements.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years of experience in Partner Operations, Alliance Operations, or Sales Operations.
• Strong practical experience in a technology partner ecosystem, ideally Google Cloud.
• Experience with CRM platforms and aligning data with external partner systems.
• Knowledge of partner programme structures, including tiers, certifications, and performance metrics.

Responsibilities

• Coordinate end-to-end partner operations for Google Cloud partnerships across multiple teams.
• Manage partner platforms and ensure accurate information across systems.
• Track programme performance, certifications, and qualification metrics.
• Oversee deal registrations, co-sell, and services opportunities in CRM.
• Provide training on deal registration requirements and processes.
• Produce regular reporting on opportunities, rebates, and funding initiatives.
• Support funding programmes, rebates, and incentive reporting.
• Maintain onboarding guides and partner documentation.
• Collaborate with Sales, Pre-Sales, Delivery, Marketing, Legal, Finance, and Partnerships.

Skills

Google Cloud

Partner ecosystem

Salesforce

CRM alignment

Cross-functional coordination

Analytical skills

Google Sheets

Reporting

Team collaboration

3+ years experience

Education

Bachelor's degree in Business Operations, Computer Science, Finance or related field

Tools

Google Cloud Platform

Salesforce

Partner Network Hub

Delivery Readiness Portal

Job description

Our client is the fastest-growing Google-first technology consultancy based in the Philippines, working with global brands including PayPal, Snapchat, and SEGA.

The Role

You will act as a central operational point of contact for the organisation's Google Cloud partnership, helping ensure partner systems, programme requirements, deal registrations, funding programmes, rebates, certifications, and reporting processes operate smoothly.

You will work closely with internal Sales, Pre-Sales, Delivery, Marketing, Legal, Finance, and Partnership teams while coordinating with external partner stakeholders and support functions.

Key Responsibilities

• Manage the organisation's Google Cloud partner platforms, including Partner Network Hub (PNH), Delivery Readiness Portal (DRP), Skills Boost, and related partner systems.
• Maintain accurate company, entity, domain, and organisational information across partner platforms.
• Track partner programme performance, tier requirements, competencies, certifications, and other qualification metrics.
• Monitor performance against partner programme targets and coordinate actions required to address gaps.
• Manage employee access to partner systems and support onboarding for Sales, Pre-Sales, and Delivery employees.
• Maintain internal documentation and onboarding guides covering partner platforms, certification processes, and available resources.
• Coordinate support cases and escalations relating to portal access, entity mapping, compliance documentation, certifications, and partner directory information.

Deal Registration & Opportunity Operations

• Manage deal registration workflows across opportunity management, co-sell, and services opportunities.
• Ensure sales opportunities are accurately entered and maintained within partner platforms.
• Align internal CRM processes and fields with external partner requirements.
• Monitor registered opportunities and work with internal sales teams and partner stakeholders to progress opportunities through the appropriate stages.
• Provide training to new sales employees on deal registration requirements and processes.
• Produce regular reporting identifying opportunities requiring registration, updates, or follow-up.
• Help maintain consistent deal registration processes across the commercial organisation.

Funding, Rebates & Incentives

• Coordinate end-to-end administration of Google Cloud funding programmes, including Deal Acceleration Funding (DAF) and Partner Services Funding (PSF).
• Support internal teams with funding requirements, submission processes, and deadlines.
• Submit and monitor funding claims through relevant partner platforms.
• Track claims through approval and payment and ensure internal systems are updated appropriately.
• Maintain reporting on partner rebates, incentives, and programme changes.
• Reconcile payments and incentive data across multiple business entities.
• Prepare regular funding, rebate, and incentive reporting for internal leadership.

Marketplace & Reseller Operations

• Support operational processes relating to Google Cloud Marketplace transactions and private offers.
• Assist with partner sales console and reseller billing processes.
• Identify opportunities to improve and streamline partner-related operational workflows.

Broader Partner Ecosystem Support

• Support the onboarding and operational management of additional technology partnerships as the organisation's partner ecosystem expands.
• Assist with partner programme setup, transactions, operational readiness, and rebate tracking across third-party technology vendors.

Skills & Experience (still apply if you don't meet all)

• Strong practical experience working within a technology partner ecosystem, ideally Google Cloud. Experience with Partner Network Hub, Delivery Readiness Portal, or equivalent partner platforms across AWS, Microsoft Azure, SaaS, or enterprise technology ecosystems is relevant.
• Demonstrated experience managing deal registration, co-sell, referral, services opportunity, or similar partner sales processes within Google Cloud, another hyperscaler, SaaS vendor, reseller, distributor, or channel environment.
• Experience managing or supporting partner funding programmes, incentives, rebates, claims, MDF, or similar commercial partner processes.
• Good understanding of technology partner programme structures, including tiers, competencies, certifications, accreditations, compliance, and performance metrics.
• Experience working with Salesforce or similar CRM platforms and aligning CRM data with external partner or vendor systems.
• Strong ability to coordinate across Sales, Partnerships, Delivery, Marketing, Legal, Finance, and other internal stakeholders.
• Experience operating across multiple business entities, vendors, regions, or partner programmes is advantageous.
• Strong analytical skills and attention to detail.
• Advanced capability with Google Sheets or similar reporting tools for tracking programme metrics, rebates, incentives, and executive reporting.
• 3+ years of experience in Partner Operations, Alliance Operations, Channel Operations, Partner Programmes, Sales Operations, Revenue Operations, or a similar role.
• Previous experience supporting Google Cloud Platform and/or Google Workspace partnerships, or another major hyperscaler or enterprise SaaS partner ecosystem.
• Bachelor's degree in Business Operations, Computer Science, Finance, or a related field, or equivalent practical experience.
• Google Cloud certifications or other relevant cloud or partner-programme accreditations are advantageous.