Alerts & Payments Resolution Specialist

Chargeflow; Metro Manila; On-site; PHP 350,000 - 480,000; Full time

Job summary

Chargeflow in Manila seeks an Alerts Analyst to manage transaction alerts, process refunds, and cancel subscriptions in a fast-paced PSP setting. You will document transactions, communicate with merchants, and suggest process improvements to maintain high accuracy.

The ideal candidate will be detail-oriented, motivated, and capable of contributing ideas to streamline operations within a dynamic team.

Responsibilities

• Document transactions, chargebacks, and refunds.
• Engage with merchants for updates on alerts.
• Suggest process improvements to enhance accuracy.

Job description

Chargeflow in Manila is seeking a detail-oriented Alerts Analyst to manage transaction alerts, process refunds, and cancel subscriptions within a fast-paced PSP environment. You will document transactions, communicate with merchants, and suggest process improvements while maintaining high accuracy.

Responsibilities include documenting chargebacks and declines, engaging with merchants for updates, and contributing ideas to streamline operations in a dynamic team setting.