Airport Operations Lead — Safety, Service & Excellence

Cathay Pacific Group; Cebu City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Cathay Pacific is seeking a Senior Airport Lead to coordinate daily airport operations, guide frontline teams, and support the Airport Manager in delivering safe, efficient services. You will ensure compliance with safety standards, manage ground handling activities, and enhance the passenger experience through effective leadership.

The role emphasizes strong English communication, airline or airport services experience, and the ability to work independently while fostering teamwork across

Qualifications

• Strong command of written and spoken English is mandatory with the local language being an advantage.
• At least 3 years solid Customer Service experience, and in airlines or airport services.
• Ability to work independently with good decision-making skills.
• Self-motivated and committed who enjoys teamwork.
• Very strong customer service mentality with strong interpersonal skills.

Responsibilities

• Safety: support safety, security and quality policies during turnaround activities, escalate risks as required.
• Operational Excellence: coordinate turnaround activities, guide Ground Handling Agent teams, conduct briefings.
• Customer Excellence: deliver excellent customer service, share product knowledge, use new technologies.
• Team: model behaviours, onboard new hires, provide coaching and elevate improvement opportunities.
• Crisis Management: familiar with contingency plans, coordinate emergency responses, inform customers and manage disruption.

Skills

Customer Service

English Proficiency

Independent Decision Making

Education

Diploma in operations management

Academic qualification relevant to the role

Job description

Cathay Pacific is seeking a Senior Airport Lead to coordinate daily airport operations, guide frontline teams, and support the Airport Manager in delivering safe, efficient services. You will ensure compliance with safety standards, manage ground handling activities, and enhance the passenger experience through effective leadership.

The role emphasizes strong English communication, airline or airport services experience, and the ability to work independently while fostering teamwork across