Airport Operations Lead — Safety, Service & Crisis

Cathay Pacific Airways, LTD; Manila; On-site; PHP 720,000 - 1,320,000; Full time

Job summary

Cathay Pacific Airways, LTD is seeking a Senior Airport Lead in Manila to coordinate daily airport operations and support the Airport Manager. You will guide frontline colleagues and ground handlers to ensure smooth, safe service delivery and a high standard of customer care.

The role requires strong English communication, multi-skilled aviation knowledge, and the ability to manage diverse stakeholders. This is a full-time on-site position offering career growth within a global airline network.

Qualifications

• Strong command of written and spoken English is mandatory with the local language being an advantage.
• At least 3 years solid Customer Service experience, and in airlines or airport services.
• Ability to work independently with good decision-making skills.
• Self-motivated and committed who enjoys teamwork.
• Very strong customer service mentality with strong interpersonal skills.

Responsibilities

• Coordinate assigned turnaround activities and guide Ground Handling Agent teams during the operation.
• Conduct flight briefings to support safe and effective day-to-day operations.
• Assist in observing operational delivery and productivity outcomes against established standards and targets.
• Support regular Quality Control checks on station performance.
• Observe day-to-day operational delivery, provide coaching and escalate improvement opportunities.

Skills

Fluent English

Independent worker

Team player

Customer service mindset

Education

Diploma in operations management

Academic qualification relevant to role

Job description

Cathay Pacific Airways, LTD is seeking a Senior Airport Lead in Manila to coordinate daily airport operations and support the Airport Manager. You will guide frontline colleagues and ground handlers to ensure smooth, safe service delivery and a high standard of customer care.

The role requires strong English communication, multi-skilled aviation knowledge, and the ability to manage diverse stakeholders. This is a full-time on-site position offering career growth within a global airline network.