Airport Operations Lead: Customer-Centric & Crisis-Ready

Cathay Pacific Airways Limited; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cathay Pacific Airways Limited is seeking a Senior Airport Lead to coordinate day-to-day airport operations, guiding frontline teams and ground handling partners to ensure safe, efficient and customer‑focused service. You will promote a zero‑tolerance safety culture and support continuous improvement in performance and compliance.

You will lead briefings, monitor delivery against standards, train new hires, and collaborate with stakeholders to deliver an outstanding airport experience for

Qualifications

• Strong command of written and spoken English is mandatory.
• At least 3 years solid Customer Service experience, and in airlines or airport services.
• Ability to work independently with good decision‑making skills.
• Self‑motivated and committed who enjoys teamwork.

Responsibilities

• Coordinate assigned turnaround activities and guide Ground Handling Agent teams.
• Support the execution of safety, security and quality policies.
• Conduct flight briefings to support safe day‑to‑day operations.
• Observe operational delivery and escalate issues to management.
• Provide exceptional customer service and share product knowledge updates.

Skills

Customer service

Airline/airport ops

English proficiency

Decision making

Teamwork

Independent worker

Education

Diploma in operations management

Academic qualification relevant to role

Job description

Cathay Pacific Airways Limited is seeking a Senior Airport Lead to coordinate day-to-day airport operations, guiding frontline teams and ground handling partners to ensure safe, efficient and customer‑focused service. You will promote a zero‑tolerance safety culture and support continuous improvement in performance and compliance.

You will lead briefings, monitor delivery against standards, train new hires, and collaborate with stakeholders to deliver an outstanding airport experience for