Airline Travel Support Specialist — Reservations (Pasig)

TDCX; Pasig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive medical coverage

World-class workspaces

Engaging activities and recognition programs

Learning and development plans

Flexible working arrangements

Job summary

A leading international customer service provider in Pasig is seeking a Travel Customer Service Representative. The role involves handling inquiries from customers, processing reservations, and maintaining accounts. Candidates should have at least 1 year of customer service experience in a BPO setting and possess strong English communication skills. This position offers competitive remuneration and various perks while allowing for professional growth and development in a positive work environment.

Qualifications

• 1+ year customer service experience in a BPO setup supporting international customers.
• Strong communication skills in English, both verbal and written.
• Amenable to work in rotating shifts.

Responsibilities

• Handle phone-in/chat enquiries of current and prospective members.
• Identify problems and recommend solutions.
• Process reservations and support work for ticketing and schedule changes.
• Maintain member accounts with profile changes.
• Advise on promotions and mechanics.

Skills

Customer service experience

Strong verbal and written English communication skills

GDS experience

Education

College level

Job description

A leading international customer service provider in Pasig is seeking a Travel Customer Service Representative. The role involves handling inquiries from customers, processing reservations, and maintaining accounts. Candidates should have at least 1 year of customer service experience in a BPO setting and possess strong English communication skills. This position offers competitive remuneration and various perks while allowing for professional growth and development in a positive work environment.