Airline IT Service Desk Analyst

BCS Technology International PTY LTD - Philippines ROHQ

Taguig

On-site

PHP 240,000 - 360,000

Full time

8 days ago

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Job summary

BCS Technology International Philippines ROHQ is seeking a Service Desk Analyst to provide technical support to users within our organization, focusing on timely resolution of IT issues, ticket management, and clear communication. Familiarity with Windows, macOS, Linux, Office 365, and Azure is preferred; knowledge of networking concepts is advantageous.

Experience in an airline environment and Navitaire solutions is a significant advantage; strong customer service and documentation skills are

Qualifications

Bachelor's degree in information technology, computer science, or a related field.
At least 2 years of Service Desk experience with Windows, macOS or Linux.
Familiarity with networking concepts and MS tools, including Office 365.
Azure fundamentals are desirable.

Responsibilities

First Point of Contact - assist users with prompt, friendly support.
Problem Identification and Resolution - troubleshoot and resolve IT issues.
Ticket Management - log and track issues in the ticketing system.
Communication - explain solutions to non-technical users clearly.
Escalation - escalate complex cases to the appropriate teams.
Documentation & Knowledge Base Contribution - maintain records of issues and resolutions.
Continuous Improvement - help improve support processes.