Air Logistics Customer Care Specialist

Kuehne+Nagel; Pasay; On-site; PHP 400,000 - 640,000; Full time

Benefits offered by this job

Global exposure

People-centric culture

Training and career development

Sustainability initiatives

Recognition and rewards

Job summary

Kuehne+Nagel is a global logistics leader focused on moving people and goods across the world. This role centers on delivering exceptional customer care, growing local accounts, and ensuring on-time, compliant shipments with a focus on profitability and service excellence.

You will be the primary contact for assigned customers, driving experience, retention and revenue through proactive management of daily activities and collaboration with internal teams.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to grow and retain customers and maximize profitability.
• Proven track record in commercial communication and cross-functional collaboration.

Responsibilities

• Grow, retain and serve the customer while maximizing profitability.
• Lead onboarding and manage shipment files and compliance.
• Handle disputes, claims and escalation paths with empathy.

Skills

Customer care

Account management

Sales support

Tools

CRM software

Claims portal

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

The core purpose of the Customer Care Specialist and their responsibility is to:

• Grow, retain and serve the customer through commercial, local customer ownership while maximizing profitability.

The Customer Care Specialist is to deliver excellence in every local interaction and thereby, elevating the customer experience across all touchpoints.

What we would like you to bring

You will be the main point of contact for your local, assigned customers, proactively owning the following elements and taking full responsibility for their experience with K+N:

• Customer experience, delivering service and satisfaction to the highest level
• Customer Growth, retention and serving the local customer with all their requirements
• Maximising Customer Profitability

The above will be achieved for your local customer by being responsible for owning the and executing proactively these daily activities:

Commercial Management

• Lead and manage customer growth & retention analysis and actions
• Upselling of K+N services and products to support customer requirements
• Spot quotation execution and follow up
• Own the profitability management and lead improvement actions through internal collaboration
• Commercial financial management to support resolution of bad debt issues

Relationships & Communication

• Commercial communication incl. customer promise impact
• Bookings clarification communication
• Shipment update and deviation communication

Customer Promise Monitoring

• Deliver overall transit time and commercial conditions as promised

Onboarding & Fulfilment

• Lead or support the onboarding of new customers via our Implementation processes
• Creation of the shipment file and completion of the shipment file preparation
• Guide and ensure the customer is meeting our compliance and regulation standards

Customer System Maintenance

• Manage and maintain accurate data within the Customer's Business Profile
• Ensuring a healthy credit limit is maintained
• Have valid and accurate rates loaded into our systems in a timely manner

Dispute Management

• Manage all customer complaints and claims with empathy through to resolution
• Raise and follow the correct internal escalation path where applicable
• Ensure all claims are accurately logged in our claims portal system

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.