Air Freight Operations Specialist (Import/Export) – with SIGN-ON BONUS

Lean Solutions Group; Makati; On-site; PHP 320,000 - 520,000; Full time

Job summary

Lean Solutions Group is seeking an Air Freight Operations Coordinator in Makati to own end-to-end air freight processes for Import and Export. You will manage pre-alerts, bookings, and TMF documentation, ensuring accurate milestones and timely client updates throughout the shipment lifecycle.

You will coordinate with carriers, freight forwarders, and customs, perform compliance checks, and support billing and archiving activities to close files efficiently.

Qualifications

• 1–3 years of experience in air freight operations (import/export).
• Hands-on TMF experience is a strong plus.
• Knowledge of AES filings, ECS checks, HAWB/MAWB creation, DG/Security declarations.

Responsibilities

• Booking validation and file setup, including pre-alerts and job creation in TMF.
• Shipment execution with Milestone tracking and daily ETA/ATA updates.
• Ground operations: dispatch, delivery confirmation, and billing closure.
• Proactive client/vendor communication and escalation of blockers.

Skills

Air freight operations

Documentation accuracy

Client coordination

Attention to detail

Tools

TMF

Job description

The Air Freight Operations Coordinator serves as the primary owner of air freight shipment files at the assigned station, executing standard end-to-end air freight processes across both Import and Export modes. This role is responsible for processing pre-alerts and booking notifications, validating commercial documentation, maintaining shipment records in TMF (including HAWB creation and MAWB linkage), coordinating dispatch and customs turnover, performing compliance checks, and completing lifecycle revenue and cost billing.

Key Responsibilities

1. Booking Validation & File Setup

• Inbox Monitoring: Actively track shared client inboxes and EDI/email channels for incoming pre-alerts and booking requests.

• Job Creation: Confirm posted pre-alerts or manually create jobs in TMF when requests arrive via email.

• Document Verification: Collect and audit commercial invoices and packing lists to verify piece counts, and dimensions against source files.

• SLA & Queue Management: Acknowledge requests per client SLAs and rapidly reassign misrouted bookings.

2. Shipment Execution & Milestone Tracking

• Air Waybill Management: Create HAWBs in TMF, link them to designated MAWBs, and confirm routing and cargo consistency.

• Tracking & Tracing: Perform daily tracking updates, adjusting ETA/ATA details in TMF using real-time carrier data.

• Milestone Integrity: Maintain real-time milestone updates and proactively notify clients at each critical shipment stage.

• Import Documentation: Generate Arrival Notices and Delivery Orders (filtering sensitive internal data) and assemble Document Turnover packages for customs brokers.

• Export Compliance: Execute ECS checks, submit AES filings aligned with commercial invoices, and prepare full airline packets (HAWB, MAWB, DG/Security declarations).

• Document Archiving: Upload all required paperwork to eDocuments under the correct document classifications.

3. Ground Operations & File Billing

• Dispatch & Turnover: Update hand-off trackers for import releases, book ground vendors, manage daily dispatch cut-offs, and clear terminal handling charges.

• Delivery Confirmation: Monitor pickups and deliveries, upload Proof of Delivery (POD) to eDocuments, update delivery milestones, and alert clients.

• Financial Closure: Record revenue and cost charges throughout the shipment lifecycle, issue client invoices, ensure billing completeness, and lock files in TMF.

• Operational Escalations: Proactively flag blocked clearances, missing pre-alerts, unassigned tasks, or aging files to the local Station escalation contact.

Qualifications & Requirements

• 1–3 years of experience in air freight operations (handling both import and export processes).

• Hands-on experience with freight management systems (TMF experience is a strong plus).

• Functional knowledge of air compliance regulations, including AES filings, ECS checks, HAWB/MAWB creation, and DG/Security declarations.

• Strong written and verbal communication skills for daily client and vendor coordination.

• Exceptional attention to detail and ability to manage multiple shipment deadlines under tight SLAs.