Air Freight Expert: Client-Focused Logistics Lead

DHL Global Forwarding; Pasay; On-site; PHP 420,000 - 650,000; Full time

Job summary

DHL Global Forwarding in Manila seeks an Expert – Air Freight to drive customer-facing operations, coordinating with internal teams and partners to provide seamless air freight forwarding services.

You will manage AFR files, respond to inquiries, quote and book shipments, monitor status, and ensure timely updates while upholding KPIs, SOPs, and regulatory compliance.

A degree is required and English proficiency is essential.

Qualifications

• 2-3 years of experience in air transport freight forwarding.
• Bachelor's degree is required.
• Knowledge of freight forwarding, logistics, foreign trade; Incoterms knowledge is a plus.

Responsibilities

• Oversee AFR files for assigned customers.
• Coordinate data and handover with related GSC teams.
• Respond to customers with accurate shipment status, documentation, transit times and prices.
• Issue quotes, process orders, book, monitor and track shipments; facilitate invoicing.
• Identify risks, escalate issues, and coordinate with stations to mitigate problems; provide proactive customer updates.
• Meet commitments to customers through follow-up and ongoing communication.
• Maintain compliance with KPIs, SOPs and regulations.
• Coordinate with operations for bookings and pre-alerts; share details with customers.
• Record and resolve customer complaints or delegate to appropriate function.
• Understand freight forwarding terms; connect locally to offer best solutions to end customers.
• Manage and send customer reports.

Skills

Air freight forwarding

MS Excel

CargoWise/TMS

English language

Customer service

Data management

Education

Bachelor's degree

Tools

CargoWise/TMS

Job description

DHL Global Forwarding in Manila seeks an Expert – Air Freight to drive customer-facing operations, coordinating with internal teams and partners to provide seamless air freight forwarding services.

You will manage AFR files, respond to inquiries, quote and book shipments, monitor status, and ensure timely updates while upholding KPIs, SOPs, and regulatory compliance.

A degree is required and English proficiency is essential.