Air Freight Expert - Customer-Focused Ops Lead

DHL Global Forwarding; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

DHL Global Forwarding is seeking an Expert in Air Freight based in Manila to drive efficient, customer-facing air freight operations. You will collaborate with internal and external stakeholders to ensure accurate information, timely updates, and seamless service.

You will manage AFR files, respond to customers, and coordinate with stations to mitigate risks while maintaining KPI and SOP compliance. Strong English communication and Freight Forwarding knowledge are essential.

Qualifications

• 2–3 years of experience in air transport as a freight forwarder.
• Bachelor-level graduation is required.
• Knowledge of freight forwarding, logistics and related processes.

Responsibilities

• Manage AFR files for assigned customers and obtain regional AFR head sign-off.
• Handle data management and liaise with GSC teams for services and handover.
• Respond to customers with shipment status, documentation, transit times and pricing.
• Quote, process orders, book, monitor and track shipments and support invoicing.
• Identify risks and coordinate with stations to mitigate issues; provide proactive updates.
• Maintain follow-up communication and KPI/SOP/compliance adherence.
• Coordinate with DGF operations for bookings and pre-alerts; share details with customers.
• Deliver professional and empathetic service tailored to customer needs.

Skills

Customer focus

Communication skills

Analytical skills

Team player

Pro-active problem solving

Education

Graduation

Knowledge of freight forwarding/logistics

Tools

CargoWise/TMS

MS Office

Excel

Job description

DHL Global Forwarding is seeking an Expert in Air Freight based in Manila to drive efficient, customer-facing air freight operations. You will collaborate with internal and external stakeholders to ensure accurate information, timely updates, and seamless service.

You will manage AFR files, respond to customers, and coordinate with stations to mitigate risks while maintaining KPI and SOP compliance. Strong English communication and Freight Forwarding knowledge are essential.