Expert – Ocean Freight

DHL Global Forwarding; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

DHL Global Forwarding is seeking an Expert – OFR, OAM in Manila to drive efficient ocean freight forwarding operations. You will engage with customers and internal/external stakeholders to ensure seamless service and robust communication.

Role requires 2-5 years in freight forwarding, strong English skills, and proficiency with MS Office and CargoWise/TMS. You will manage shipments, monitor status, and provide timely updates while maintaining compliance and service quality.

Qualifications

• 2-5 years of experience in ocean or air freight forwarding as a freight forwarder is required.
• English proficiency at intermediate level (spoken and written) is required.
• MS Office proficient; strong Excel knowledge preferred.
• Knowledge of CargoWise1/TMS is required.

Responsibilities

• Oversee OFR files for assigned customers with operational responsibility.
• Handle data management and coordinate with regional GSC teams.
• Respond to customers with shipment status, documentation, transit times, and prices via calls and emails.
• Quote, process orders, book, monitor and track shipments, and arrange invoicing.
• Identify risks, coordinate with stations to mitigate issues, and provide proactive customer updates.
• Maintain KPI/ SOP/compliance adherence and follow-up with customers.

Skills

2-5 years experience

Customer focus

Analytical skills

Attention to details

Communication skills

Team player

Pro-active problem-solving

Education

Bachelor’s degree (Graduation)

Tools

MS Office

Excel

CargoWise/TMS

Job description

Job Title: Expert – OFR, OAM
Job Location: Manila

In this role, you will be customer facing, collaborating with multiple stakeholders, internal & external, to drive efficient and seamless Ocean freight forwarding operations, with proactive engagements, and providing exceptional service to business partners and clients. This role acts as a bridge between customers & DHL network.

Key Responsibilities

• Operational responsibility of OFR files for assigned customers (signed of by regional OFR head)
• Data management incl. leveraging other GSC teams for mandatory and recommended services including respective handover
• Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (through phone calls and emails as required).
• Issue spot quotes, process orders, organize, book, monitor and track shipments, also facilitate invoicing.
• Proactively identify risks, potential problems, and collaborate with stations to mitigate/resolve, or report to management on events and exceptions, as necessary. Simultaneously send proactive updates to the customer.
• Meet all commitments to the customers in terms of follow-up/ongoing communication.
• Maintain compliance with KPIs, SOPs, and regulations.
• Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
• Record any customer complaints; solves customer complaints or assigns tasks to other functions as per the process.
• Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.
• Manage and send customer reports.

Required Skills/Abilities

• Professional experience: 2-5 Years of experience in a similar field (ocean or air transport) as a freight forwarder is required.
• Education: Graduation is required.
• Preferred qualification: Knowledge of freight forwarding, logistics, foreign trade.
• Preferred special professional skills: Knowledge of sea/ocean or air transport.
• Language knowledge: Active knowledge of the English language at least at an intermediate level, both spoken and written, is a must.
• Technical skills: MS Office user-level knowledge is a must; strong Excel knowledge is preferred.
• Business system: (CargoWise1/TMS) knowledge is required.
• Skills and competences:
• Customer focus, customer service approach
• Documentation
• Pro-active, problem-solving attitude
• Team player mentality
• Analytical skills, attention to details
• Communication skills