AI Solutions Lead

Qualfon; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Job summary

Qualfon in Cebu City, Philippines, seeks an AI Solutions Lead to drive design, deployment, and optimization of AI-powered solutions across Operations and Back Office. The role is hands-on, execution-focused, and requires proficiency with Gemini and related platforms to boost productivity, quality, and cost efficiency.

Responsibilities include identifying high-impact use cases, deploying pilots to production, and ensuring security, governance, and measurable ROI.

Qualifications

• 5+ years of experience in AI/ML, Data Science, Automation, or Digital Transformation.
• Hands-on experience with large language models (Gemini, GPT, or similar).
• Proven experience deploying AI solutions in operational or business environments.
• Strong analytical and problem-solving skills.
• Experience integrating AI into workflows (not just model development).
• Ability to translate technical concepts into business impact.

Responsibilities

• Identify and prioritize AI use cases across operations.
• Design and implement end-to-end AI solutions leveraging Gemini and approved platforms.
• Lead deployment from pilot to full-scale production.
• Ensure alignment with enterprise security, compliance, and data governance standards.
• Analyze workflows to identify automation and AI augmentation opportunities.
• Continuously refine deployed solutions based on performance data and feedback.
• Drive measurable improvements in productivity, quality, turnaround time, and cost efficiency.
• Maintain a pipeline of AI initiatives aligned to business priorities.

Skills

AI/ML

Data analytics

Automation

Digital transformation

Business impact translation

Tools

Gemini

GPT

Job description

Job Title: AI Solutions Lead - Operations & Back Office

Location: Cebu, Philippines

Employment Type: Full-Time

About the Role

We are seeking an experienced AI Solutions Lead to drive the design, implementation, and continuous optimization of AI-powered solutions across Operations and Back Office functions supporting a major telecommunications client.

This is a hands-on, execution-focused role. You will identify high-impact opportunities, deploy practical AI solutions using Gemini and related technologies, and continuously improve operational performance, efficiency, and customer outcomes. You will work at the intersection of Operations, Technology, and Business to embed AI into day-to-day workflows.

Key Responsibilities

AI Solution Design & Deployment

• Identify and prioritize AI use cases across operations
• Design and implement end-to-end AI solutions leveraging Gemini and approved platforms
• Lead deployment from pilot to full-scale production
• Ensure alignment with enterprise security, compliance, and data governance standards
• Analyze workflows to identify automation and AI augmentation opportunities
• Continuously refine deployed solutions based on performance data and feedback
• Drive measurable improvements in productivity, quality, turnaround time, and cost efficiency
• Maintain a pipeline of AI initiatives aligned to business priorities

Data & Performance Analytics

• Use data to uncover trends, inefficiencies, and optimization opportunities
• Define success metrics and track ROI of AI initiatives
• Develop dashboards and reporting to monitor performance and adoption

Stakeholder Management & Enablement

• Partner with Operations leaders and stakeholders to align on priorities
• Translate business needs into scalable AI solutions
• Train and support teams in adopting AI tools effectively
• Serve as the site-level SME for AI capabilities

Governance & Compliance

• Ensure all AI deployments follow internal and client approval processes
• Monitor risks, bias, and compliance adherence in AI usage
• AI roadmap with prioritized use cases, timelines, and expected impact
• Successful deployment of initial pilots within 60-90 days
• Scaled AI solutions integrated into operational workflows
• Measurable improvements across key KPIs (productivity, quality, cost, CX)
• Ongoing pipeline of continuous improvement initiatives
• Performance dashboards tracking AI impact and adoption
• Complete documentation and compliance artifacts

Qualifications

Required:

• 5+ years of experience in AI/ML, Data Science, Automation, or Digital Transformation
• Hands-on experience with large language models (Gemini, GPT, or similar)
• Proven experience deploying AI solutions in operational or business environments
• Strong analytical and problem-solving skills
• Experience integrating AI into workflows (not just model development)
• Ability to translate technical concepts into business impact

Preferred:

• Experience in BPO, customer experience, or telecommunications
• Knowledge of process improvement methodologies (Lean, Six Sigma preferred)
• Experience with prompt engineering, automation tools, or workflow orchestration
• Exposure to enterprise compliance and governance frameworks

What Success Looks Like

• Rapid execution from idea to pilot to scale
• Tangible business impact driven by AI adoption
• Strong integration of AI into daily operations
• Continuous identification and delivery of improvement opportunities

Why Join Us

This role is a key driver of our AI transformation strategy. You will have the opportunity to shape how AI is embedded into core operations, influence business outcomes at scale, and work on high-impact initiatives in a fast-moving environment.