AI-Powered Process Innovation Consultant

IBM

Quezon City

On-site

PHP 1,800,000 - 2,400,000

Full time

8 days ago

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Job summary

IBM Consulting in Manila is seeking a seasoned Process Innovation Consultant to lead transformation programs for global clients, delivering measurable value across operations.

Responsibilities include strategic roadmaps, automation opportunities, and cross-functional collaboration to improve efficiency and cost. The role requires 10+ years in BPO/shared services and strong stakeholder influence.

Qualifications

10+ years of experience in business process operations and shared services transformations.
Proven consulting experience with measurable business outcomes.
Strong stakeholder management and cross-functional influence.
Lean Six Sigma and other optimization frameworks experience.

Responsibilities

Design and execute transformation programs delivering quantifiable business value.
Develop strategic roadmaps for customer transformation and process scalability.
Identify automation opportunities reducing cycle times and costs.
Lead AI and automation initiatives and manage vendor engagements.
Present ROI analyses to senior leadership.

Skills

Stakeholder management

Leadership

Project management

Strategic thinking

Education

Bachelor's Degree

MBA

Tools

SAP

Oracle

Adobe

Salesforce

NICE

Genesis

Job description

IBM Consulting in Manila is seeking a seasoned Process Innovation Consultant to lead transformation programs for global clients, delivering measurable value across operations.

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