AI-Powered Customer Care Associate (Blended)

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Muntinlupa; Hybrid; PHP 500,000 - 800,000; Full time

Job summary

Genpact, a leading AI and digital innovation company, seeks an Associate - Customer Care - Blended in the Philippines. The role focuses on handling inquiries, resolving issues, and maintaining high service standards across phone, email, chat, and social channels.

You will work within a dynamic, fast-moving environment, leveraging CRM systems and data insights to improve customer experience and retention while collaborating with technical, billing, and logistics teams as needed.

Qualifications

• Bachelor's degree or higher in business or a related field.
• Experience in customer care or contact center environments.
• Familiarity with CRM systems and data accuracy.

Responsibilities

• Handle incoming customer queries via multiple channels with accurate information.
• Follow SOPs and maintain documentation in CRM/databases.
• Analyze problems and coordinate cross-department solutions.

Skills

Account Maintenance

Banking Capital Markets

Claims Resolution

Customer Care

Customer Experience (CX)

Customer Journey Mapping

Online Customer Support

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

APICS CSCP Certification

ServiceNow - Certified Implementation Specialist

ISTQB CTFL

PCS - Horeca Forma Be Pro

Tools

CRM Software

Data Management Tools

Job description

Genpact, a leading AI and digital innovation company, seeks an Associate - Customer Care - Blended in the Philippines. The role focuses on handling inquiries, resolving issues, and maintaining high service standards across phone, email, chat, and social channels.

You will work within a dynamic, fast-moving environment, leveraging CRM systems and data insights to improve customer experience and retention while collaborating with technical, billing, and logistics teams as needed.