AI-First IT Support Specialist

Jetsupport; Pampanga; On-site; PHP 350,000 - 550,000; Full time

Job summary

JSSI is seeking a Technical Support Specialist to handle day-to-day end-user computing, desktop, and A/V support in a fast-paced corporate environment. You will resolve tier 1–2 requests, draft AI-assisted resolutions, configure Microsoft 365 apps, and maintain endpoints with a security-minded approach.

The role requires 2+ years of corporate support experience, Windows 11 proficiency, and strong customer service skills. On-site work in Pampanga, Philippines, with after-hours support as needed.

Qualifications

• 2+ years of experience providing end-user support in a corporate environment.
• Solid knowledge of Windows operating systems, especially Windows 11.
• Experience supporting Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
• Experience with the Microsoft 365 Admin Center, Azure Active Directory, and on-premises Active Directory.
• Hands-on hardware troubleshooting with laptops, desktops, conferencing equipment, printers and peripherals.
• Familiarity with diagnostic utilities and basic Windows networking (IP, DHCP, DNS).
• Excellent customer service orientation with strong written and oral communication skills.
• Analytical/problem-solving ability and the ability to prioritize in a fast-paced environment.
• Eagerness to learn and implement new technologies.
• Security-minded approach to daily work.
• Certifications such as Microsoft 365 Certified Administrator or A+ are strongly preferred.

Responsibilities

• Resolve tier 1 and 2 end-user support requests with AI-assisted workflows.
• Provide responsive, professional support to all users, including executives.
• Set up and support Microsoft 365 applications across Outlook, Teams, SharePoint and OneDrive.
• Install, configure, test, and troubleshoot workstations, peripherals, and basic networking.
• Follow onboarding/offboarding procedures and manage accounts/access in a timely manner.
• Provide after-hours on-call support as required.
• Maintain hardware/software inventories and Active Directory/Intune records.
• Monitor security alerts and take remediation steps as directed.
• Create AI-drafted knowledge base articles and user guides from resolved issues.

Skills

End-user support

Customer service

Windows 11

Microsoft 365 apps

Analytical problem-solving

Education

B.S. in Information Systems or Computer Science

Tools

Microsoft 365 Admin Center

Azure Active Directory

Intune

Job description

JSSI is seeking a Technical Support Specialist to handle day-to-day end-user computing, desktop, and A/V support in a fast-paced corporate environment. You will resolve tier 1–2 requests, draft AI-assisted resolutions, configure Microsoft 365 apps, and maintain endpoints with a security-minded approach.

The role requires 2+ years of corporate support experience, Windows 11 proficiency, and strong customer service skills. On-site work in Pampanga, Philippines, with after-hours support as needed.