AI/LLM Support Engineer (Hybrid – Manila)

ERNI Philippines; Mandaluyong; Hybrid; PHP 1,004,000 - 1,674,000; Full time

Job summary

ERNI Development Center Philippines Inc. is seeking an AI/LLM Support Engineer to bridge operations, development, and business stakeholders across global teams.

You will investigate incidents, troubleshoot AI-enabled integrations, and maintain reliable services with structured analysis and continuous improvement initiatives. You will work with Databricks-based data platforms, diagnose data pipelines, and resolve issues in Spark/PySpark environments while documenting solutions and contributing to

Qualifications

• Experience in Application Support, Production Support, Technical Support or similar roles.
• Strong analytical and problem-solving skills.
• Knowledge of APIs, system integrations, and web services.

Responsibilities

• Investigate incidents and troubleshoot integrations across AI-enabled applications.
• Support Databricks-based enterprise data platforms and data pipelines.
• Troubleshoot Spark, PySpark, Spark SQL, and ETL/ELT workloads in production.

Skills

Python scripting

APIs & web services

Analytical thinking

Documentation writing

Prompt engineering & AI workflows

Tools

Databricks

Spark

Spark SQL

Job description

ERNI Development Center Philippines Inc. is seeking an AI/LLM Support Engineer to bridge operations, development, and business stakeholders across global teams.

You will investigate incidents, troubleshoot AI-enabled integrations, and maintain reliable services with structured analysis and continuous improvement initiatives. You will work with Databricks-based data platforms, diagnose data pipelines, and resolve issues in Spark/PySpark environments while documenting solutions and contributing to