AI Guest Experience Team Lead

INTO Inc.; Philippines; On-site; PHP 1,842,751 - 3,071,253; Full time

Job summary

INTO Inc. is looking for a Guest Experience AI Team Lead in the Philippines. In this role, you will lead a team responsible for providing exceptional guest experiences through AI-powered solutions. You will coach team members, manage escalations, and ensure the AI continually improves based on real operational learning. The ideal candidate should have a strong background in hospitality, excellent judgment under pressure, and the ability to identify patterns in guest interactions. Competitive salary and structured growth paths are offered.

Qualifications

• Strong background in guest experience, hospitality, or customer operations.
• Prior experience leading, coaching, or acting as a senior point of accountability.
• Excellent judgment in complex or high-pressure situations.

Responsibilities

• Lead, coach, and develop a team of Junior and Senior Guest Experience AI Specialists.
• Define and enforce escalation governance.
• Oversee daily operations within the INTO platform.

Skills

Guest experience

Leadership

Judgment

Systems thinking

Tools

Slack

INTO platform

Guesty

Job description

INTO Inc. is looking for a Guest Experience AI Team Lead in the Philippines. In this role, you will lead a team responsible for providing exceptional guest experiences through AI-powered solutions. You will coach team members, manage escalations, and ensure the AI continually improves based on real operational learning. The ideal candidate should have a strong background in hospitality, excellent judgment under pressure, and the ability to identify patterns in guest interactions. Competitive salary and structured growth paths are offered.