AI-First IT Systems Administrator | Remote

Humanforce; Philippines; Remote; PHP 480,000 - 600,000; Full time

Benefits offered by this job

A remove first working environment

Fast-growing tech company

Go1 learning

Paid parental leave and Quarterly Well

being well

Employee talent referral scheme (know

A fun and friendly culture working

A work environment where you can truly

Job summary

Humanforce is seeking a proactive Systems Administrator to join our Internal IT team. You will support a global workforce, administer Jira Service Management and Zendesk, and drive AI-driven improvements in troubleshooting and knowledge management.

You will implement ITIL/ITSM practices, manage identities and SaaS apps, and collaborate with vendors to maintain secure, reliable IT services across multi-site operations.

Qualifications

• 3+ years’ experience in Systems Administration, IT Operations, Service Desk or a similar technical role within a multi-site or scaling organisation.
• Strong troubleshooting skills across modern workplace technology environments.
• Experience administering Windows and macOS environments, identity and access management, endpoint management and SaaS applications.
• Experience with Microsoft technologies, Active Directory / Entra ID and modern endpoint management platforms.
• Experience administering or supporting Jira Service Management, Zendesk or comparable service management platforms.
• Understanding of networking, authentication, permissions, integrations and common enterprise technology concepts.
• Experience managing user identities, access controls, software licensing and technology assets.
• Ability to investigate unfamiliar technical problems using structured troubleshooting and root-cause analysis.
• Practical understanding of ITIL / ITSM principles and their application within an operational environment.
• Experience working with Incident, Request, Problem, Change and Knowledge Management processes.
• ITIL Foundation certification is desirable, but practical application of ITIL principles is more important.
• Demonstrated curiosity and enthusiasm for AI, automation and emerging technologies.

Responsibilities

• Deliver exceptional IT support and customer experience to employees across the global organization.
• Own incidents and service requests from initial contact through to resolution, keeping users informed.
• Triage, prioritise, investigate and resolve requests via Jira Service Management per SLAs.
• Translate technical issues into clear, user-friendly language for varied audiences.
• Take ownership of complex problems and coordinate with internal teams and vendors.
• Look beyond fixes to prevent recurrence and improve user experience.

Skills

IT Operations

Troubleshooting

Windows

macOS

Identity management

SaaS applications

Active Directory / Entra ID

Endpoint management

AI/machine learning mindset

ITIL/ITSM fundamentals

Tools

Jira Service Management

Zendesk

Job description

Humanforce is seeking a proactive Systems Administrator to join our Internal IT team. You will support a global workforce, administer Jira Service Management and Zendesk, and drive AI-driven improvements in troubleshooting and knowledge management.

You will implement ITIL/ITSM practices, manage identities and SaaS apps, and collaborate with vendors to maintain secure, reliable IT services across multi-site operations.