Systems Engineer

First Advantage Global operating Centre; Philippines; Ibrido; PHP 700.000 - 1.100.000; Tempo pieno

Vantaggi offerti da questo lavoro

HMO Benefits

Hybrid work set up

Competitive Salary Package

Free mental health consultation

Employee Impact Groups

Mentorship Advantage Program

Descrizione del lavoro

First Advantage Global Operating Centre in the Philippines is seeking a Systems Engineer with deep Microsoft ecosystem expertise to drive identity governance, hybrid infrastructure, and service management.

You will design JML workflows, automate provisioning, and integrate Jira Service Management with AI chat to improve ticket triage and self-service.

The role emphasizes security, compliance, and automation across Entra ID, Exchange Hybrid, Intune, and Graph API, with a hybrid work setup.

Competenze

• Bachelor’s degree in IT, computer science or a related field.
• Minimum 5 years of hands-on Systems Administration and IT Operations experience.
• Strong focus on identity management and automation.

Mansioni

• Design and maintain automated onboarding, transitions, and offboarding across AD/Entra ID/Exchange Online.
• Implement ABAC and Entra ID governance for scalable access.
• Ensure UPN/SMTP synchronization and casing to avoid duplicate objects.
• Administer hybrid AD and M365, including Exchange Hybrid migrations and license provisioning.
• Write modular PowerShell scripts and Runbooks; use Key Vault for secrets.
• Create REST API integrations with Graph API to connect ITSM tools.
• Integrate Jira Service Management with AI chat for automated ticket triage.
• Enforce Zero Trust: CA, MFA, PIM/JIT; conduct automated SOX/ISO audits.

Conoscenze

PowerShell scripting

Azure Automation

Microsoft Graph API

Jira Service Management automation

Identity and access management

Formazione

Bachelor’s degree in IT, computer science or related field

Strumenti

Entra ID

Hybrid Active Directory

Group Policies (GPO)

Microsoft 365 (E5) Suite

Microsoft Intune

Windows Autopilot

Exchange Hybrid

Azure Automation Runbooks

Microsoft Graph API

Descrizione del lavoro

Systems Engineer

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You’ll Do

The ideal Systems Engineer brings deep technical expertise across the Microsoft ecosystem (Entra ID, On-Prem AD, Exchange Hybrid, Intune/Autopilot), advanced scripting proficiency (PowerShell, Azure Automation, Microsoft Graph API), and hands‑on experience integrating ITSM platforms like Jira Service Management (JSM).

We are seeking an experienced and forward‑thinking GITS Systems & Automation Engineer to drive our IT operational transformation. In this role, you will bridge identity governance, cloud/hybrid infrastructure, and service management by designing and implementing zero‑touch provisioning pipelines, automated Joiner‑Mover‑Leaver (JML) workflows, and AI/Virtual Agent self‑service integrations.

Responsibilities:

1. Identity & Access Lifecycle Automation (JML):

• Design, build, and maintain end-to-end automated workflows for employee onboarding, role transitions, and offboarding across On‑Prem AD, Entra ID, Exchange Online, and SaaS business applications.
• Implement dynamic group rules, attribute‑based access control (ABAC), and Entra ID governance policies to ensure scalable, policy‑driven access.
• Ensure strict UPN/primary SMTP synchronization and casing rules to eliminate duplicate cloud objects and sync errors.

2. Hybrid Infrastructure & Cloud Administration:

• Administer and optimize hybrid Active Directory and Microsoft 365 environments, including Exchange Hybrid cutover/migrations, E5 license provisioning, Teams, and SharePoint.
• Configure and maintain Microsoft Intune device compliance policies, configuration profiles, and Windows Autopilot zero‑touch deployment pipelines.

3. Scripting & Workflow Orchestration:

• Author enterprise‑grade, modular PowerShell scripts and Azure Automation Runbooks utilizing Managed Identities and Azure Key Vault for secure secret management.
• Build REST API integrations using Microsoft Graph API and webhooks to connect ITSM tools with identity platforms.

4. Conversational AI & ITSM Integration:

• Partner with IT leadership to integrate Virtual Agents / Conversational AI with Jira Service Management (JSM) to enable automated ticket triage, self‑service access fulfillment, and Knowledge Base deflection.
• Build automated runbook triggers initiated from JSM service requests and approval gates.

5. Security, Compliance & Governance:

• Enforce Zero Trust principles using Conditional Access, Multi‑Factor Authentication (MFA), and Privileged Identity Management (PIM) / Just‑In‑Time (JIT) access.
• Conduct automated audits of mailboxes, privileged roles, distribution lists, and access logs to maintain audit readiness (SOX/ISO).

What You Will Need to be Successful:

• Bachelor’s degree in IT, computer science or a related field
• Experience: 5+ years of hands‑on experience in Systems Administration and IT Operations with a strong focus on identity management and automation.

What You May Need to be Successful:

• Microsoft Cloud & Hybrid Stack: Expert knowledge of Entra ID (Azure AD), Hybrid Active Directory, Group Policies (GPO), and Microsoft 365 (E5) Suite. Proficient in Microsoft Intune, Windows Autopilot, Exchange Hybrid / EAC, Conditional Access, and Entra PIM.
• Automation & Scripting: Advanced PowerShell scripting (modular scripting, error handling, remote execution). Hands‑on experience with Azure Automation (Hybrid Workers, Runbooks) and Microsoft Graph API / REST APIs.
• ITSM & Workflow Tooling: Experience with Jira Service Management (JSM) automation rules, webhooks, and asset management. Exposure to Virtual Agents, AI Chatbots, or conversational self‑service workflows.
• Security & Best Practices: Proven experience managing credentials securely (Azure Key Vault, enterprise password managers). Strong understanding of RBAC, least privilege, and compliance auditing standards.
• Preferred Certifications: SC-300 (Identity and Access Administrator Associate), MS-102 (Microsoft 365 Enterprise Administrator Expert), AZ-104 (Azure Administrator Associate).

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer‑Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award‑winning manager development program

Additional benefits offered include:

• Competitive Salary Package
• HMO Benefits
• Free mental health consultation
• Hybrid work set up

Please note that a valid NBI clearance is required for external candidates. External candidates must ensure it is available as soon as possible to avoid delays in the hiring process. This requirement does not apply to internal (IJP) candidates.

_ Equal Employment Opportunities at First Advantage _
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.