AI-Driven Tier 1 Help Desk Agent – Onsite Japanese

Careers Signant Health; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Signant Health is seeking a motivated Tier 1 Help Desk Agent to be the first point of contact for users engaging with AI-driven Tier 0 systems in clinical trial products. The role requires strong problem-solving, empathy, and flexibility to work rotational 24/7 shifts and onsite three days a week.

You will troubleshoot, document, and escalate issues to Tier 2 as needed. Ideal candidates have 1–2 years of help desk experience, fluent Japanese and English, and familiarity with AI-driven support

Qualifications

• At least 1–2 years in a help desk or IT support role.
• ,
• Proficiency in Japanese (spoken and written) and English.

Responsibilities

• Provide first-line technical support for Signant Health users and products.
• Log and track support requests and escalate as needed.
• Troubleshoot hardware, software, and network issues.
• Assist users in navigating Signant Health applications and tools.
• Maintain detailed troubleshooting records and user communications.
• Collaborate with resolver groups to identify recurring issues and improvements.

Skills

Help desk experience

Japanese language

English language

Analytical skills

Interpersonal skills

Troubleshooting

Education

High school diploma

IT degree (desirable)

Tools

ServiceNow

Job description

Signant Health is seeking a motivated Tier 1 Help Desk Agent to be the first point of contact for users engaging with AI-driven Tier 0 systems in clinical trial products. The role requires strong problem-solving, empathy, and flexibility to work rotational 24/7 shifts and onsite three days a week.

You will troubleshoot, document, and escalate issues to Tier 2 as needed. Ideal candidates have 1–2 years of help desk experience, fluent Japanese and English, and familiarity with AI-driven support