AI-Driven Customer Support Lead
Octal Philippines Incorporated
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Benefits dieser Stelle
Zusammenfassung
Octal Philippines Incorporated in Manila seeks a Customer Support Ambassador III to provide advanced technical and functional support for the company software solutions. You will troubleshoot complex issues, guide users, and ensure timely resolutions while leveraging AI and automation to enhance efficiency and customer experience.
The role emphasizes escalation to Tier 3, collaboration with cross-functional teams, and maintaining high customer satisfaction through effective ticket management and
Qualifikationen
- Advanced technical and functional support for the company solutions.
- Ability to troubleshoot complex issues across CRM configurations and integrations.
- Coordinate with Tier 3, Development, and cross-functional teams to resolve issues.
Aufgaben
- Provide advanced technical and functional support via phone, email, and chat.
- Serve as primary escalation point and facilitate issue resolution with multiple teams.
- Document interactions and maintain accurate ticket management.
- Stay updated on product updates and support process improvements.
- Meet KPIs for response time, resolution rate, and CSAT.
- Leverage AI tools and automation to improve troubleshooting efficiency.
Kenntnisse
Tools
Jobbeschreibung
Octal Philippines Incorporated in Manila seeks a Customer Support Ambassador III to provide advanced technical and functional support for the company software solutions. You will troubleshoot complex issues, guide users, and ensure timely resolutions while leveraging AI and automation to enhance efficiency and customer experience.
The role emphasizes escalation to Tier 3, collaboration with cross-functional teams, and maintaining high customer satisfaction through effective ticket management and
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