AI-Driven Service Desk Transformation Lead

Bravissimo Resourcing Inc.; Makati; Hybrid; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Paid Holidays

Health Insurance (HMO)

Job summary

A consulting firm is seeking a Service Desk Transformation Consultant to lead modernization initiatives and deliver innovative service desk solutions. The ideal candidate will have 6-8 years of relevant experience, strong consulting expertise, and knowledge of AI-driven technologies. This role requires strong collaboration skills and the ability to communicate complex concepts effectively. The position is hybrid, adapting to business needs, and offers competitive compensation along with performance bonuses and other benefits.

Qualifications

• At least 6 to 8 years of experience in IT Service Desk.
• Strong background in service desk transformation and solutioning.
• Prior experience in consulting and automation is required.

Responsibilities

• Lead service desk transformation and automation initiatives.
• Develop and propose effective solutions for service desk improvement.
• Collaborate with cross-functional teams to present strategies.

Skills

IT Service Desk experience

Consulting expertise

AI-driven technologies

Collaboration skills

Technical communication

Education

Bachelor's Degree in IT or a related field

Tools

GenAI

Machine Learning

NLP

Job description

A consulting firm is seeking a Service Desk Transformation Consultant to lead modernization initiatives and deliver innovative service desk solutions. The ideal candidate will have 6-8 years of relevant experience, strong consulting expertise, and knowledge of AI-driven technologies. This role requires strong collaboration skills and the ability to communicate complex concepts effectively. The position is hybrid, adapting to business needs, and offers competitive compensation along with performance bonuses and other benefits.