Service Desk Transformation Consultant

Bravissimo Resourcing Inc.; Makati; Hybrid; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Paid Holidays

Health Insurance (HMO)

Job summary

A consulting firm is seeking a Service Desk Transformation Consultant to lead modernization initiatives and deliver innovative service desk solutions. The ideal candidate will have 6-8 years of relevant experience, strong consulting expertise, and knowledge of AI-driven technologies. This role requires strong collaboration skills and the ability to communicate complex concepts effectively. The position is hybrid, adapting to business needs, and offers competitive compensation along with performance bonuses and other benefits.

Qualifications

• At least 6 to 8 years of experience in IT Service Desk.
• Strong background in service desk transformation and solutioning.
• Prior experience in consulting and automation is required.

Responsibilities

• Lead service desk transformation and automation initiatives.
• Develop and propose effective solutions for service desk improvement.
• Collaborate with cross-functional teams to present strategies.

Skills

IT Service Desk experience

Consulting expertise

AI-driven technologies

Collaboration skills

Technical communication

Education

Bachelor's Degree in IT or a related field

Tools

GenAI

Machine Learning

NLP

Job description

Hybrid - Makati 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

HMO

We are looking for a Service Desk Transformation Consultant who will lead modernization initiatives, drive automation, and deliver innovative service desk solutions. The ideal candidate brings deep IT Service Desk experience, strong consulting expertise, and exposure to AI-driven technologies.

Qualifications:

• Bachelor's Degree in IT or a related field
• At least 6 to 8 years of experience in IT Service Desk
• Strong background in service desk transformation and solutioning
• Prior experience in consulting and automation (required)
• Presales/solution experience (advantage)
• Experience with GenAI, Machine Learning, NLP, and AI frameworks (preferred)
• Ability to communicate technical/AI concepts to non-technical stakeholders
• Strong collaboration skills with cross-functional teams
• Flexible work hours; hybrid setup depending on business needs

Key Responsibilities:

• Lead service desk transformation and automation initiatives
• Develop and propose effective solutions for service desk improvement and optimization
• Collaborate with cross-functional teams and present transformation strategies to stakeholders
• Leverage AI/ML/NLP tools to enhance service desk performance and customer experience

Location : Eastwood, Libis Quezon City.