AI-Driven Service Delivery Lead, Core Ops 4D

Philippines Branch; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Genpact in the Philippines is seeking a Service Delivery Manager - BCM - Core Ops 4D to lead data-driven operations, client engagements, and performance reporting. You will develop MIS, coordinate with Ops Leads, and mentor analysts to ensure precision and strong delivery.

The role requires a BCM/finance background (Bachelors/MBA), advanced Excel, and a night shift based in the Philippines. This is a full-time, office-based position offering opportunities to shape enterprise-scale AI solutions.

Qualifications

• Bachelors/MBA or Masters in analytics or finance-related field.
• English (Required) with C1 proficiency.
• Experience in BCM and financial services is preferred.

Responsibilities

• Facilitate client and business unit meetings with clear data-driven insights.
• Develop and manage MIS to monitor team performance and report to stakeholders.
• Collaborate with Ops Leads to implement process improvements and resolve issues.
• Mentor analysts to build operational skills and accuracy.

Skills

Account Maintenance

Banking Capital Markets

Cash Application

Credit Underwriting

Fraud Disputes

Fraud Investigations

Loan Servicing

Personal Banking

Retail Banking

Risk Management

Wealth Management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Genpact in the Philippines is seeking a Service Delivery Manager - BCM - Core Ops 4D to lead data-driven operations, client engagements, and performance reporting. You will develop MIS, coordinate with Ops Leads, and mentor analysts to ensure precision and strong delivery.

The role requires a BCM/finance background (Bachelors/MBA), advanced Excel, and a night shift based in the Philippines. This is a full-time, office-based position offering opportunities to shape enterprise-scale AI solutions.