Global Delivery Leader — AI & Digital Operations

Genpact; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Genpact is seeking a Delivery Leader, Operations in Metro Manila to drive end-to-end service delivery across global client operations. You will lead large teams, partner with senior management, and implement breakthrough technology solutions such as RPA to meet strategic targets.

You will guide performance improvements, manage P&L expectations, and foster a culture of innovation, collaboration, and customer focus to enhance NPS and overall client satisfaction.

Qualifications

• Graduate from reputed University.
• Prior Experience in banking domain / industry.
• Ability to engage senior client management on offerings, emerging issues in focus sectors, lead project scope discussions and provide insightful recommendations.
• Experience demonstrating Digital and Analytics to drive the service line.
• Experience of leading a span of min of 500+.

Responsibilities

• Collaborate with senior management as it relates to business growth, strategy, and operational planning.
• Take a lead and work with digital teams to introduce breakthrough technology solutions (Eg: RPA) into existing operations.
• Lead global operations to achieve/exceed P&L expectations.
• Ability to lead large team across multiple locations & be able to assimilate & encourage cultural diversity.
• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
• Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.
• Collaborate for new deal process including solutioning, pricing, due diligence, transition and stabilization.
• Be responsible for the way in implementing new technologies in operations and display executive presence.
• Be a senior partner concern point for resolving customer & internal issues.
• Maintain & grow excellent customer relations – focus on improving NPS.

Skills

Leadership

Client management

Digital analytics

RPA

Team leadership

Education

Graduate from reputed University

Job description

Genpact is seeking a Delivery Leader, Operations in Metro Manila to drive end-to-end service delivery across global client operations. You will lead large teams, partner with senior management, and implement breakthrough technology solutions such as RPA to meet strategic targets.

You will guide performance improvements, manage P&L expectations, and foster a culture of innovation, collaboration, and customer focus to enhance NPS and overall client satisfaction.