Service Delivery Manager - Bcm - Core Ops 4D

Philippines Branch; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Genpact in the Philippines is seeking a Service Delivery Manager - BCM - Core Ops 4D to lead data-driven operations, client engagements, and performance reporting. You will develop MIS, coordinate with Ops Leads, and mentor analysts to ensure precision and strong delivery.

The role requires a BCM/finance background (Bachelors/MBA), advanced Excel, and a night shift based in the Philippines. This is a full-time, office-based position offering opportunities to shape enterprise-scale AI solutions.

Qualifications

• Bachelors/MBA or Masters in analytics or finance-related field.
• English (Required) with C1 proficiency.
• Experience in BCM and financial services is preferred.

Responsibilities

• Facilitate client and business unit meetings with clear data-driven insights.
• Develop and manage MIS to monitor team performance and report to stakeholders.
• Collaborate with Ops Leads to implement process improvements and resolve issues.
• Mentor analysts to build operational skills and accuracy.

Skills

Account Maintenance

Banking Capital Markets

Cash Application

Credit Underwriting

Fraud Disputes

Fraud Investigations

Loan Servicing

Personal Banking

Retail Banking

Risk Management

Wealth Management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

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Service Delivery Manager - BCM - Core Ops 4D

Company : Philippines Branch Job Type : Full Time Quezon, Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description - Service Delivery Manager - BCM - Core Ops 4D

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities:
Facilitate client and business unit meetings, ensuring effective data collection, analysis, and clear communication of insights.
Develop and manage Management Information Systems (MIS) to monitor team performance, analyze data, and present findings to senior client stakeholders and internal teams.
Collaborate with Ops Team Leads and other team members to ensure clear communication of issues and implementation of solutions to enhance operations.
Mentor analysts, promoting the development of fundamental operational skills and ensuring precision and attention to detail in all tasks.
Utilize advanced MS Excel skills, working with large datasets, pivot tables, and basic macros to support day-to-day operations.
Document business processes, screen flows, and business rules, ensuring consistency and standardization across operations.
Produce and distribute meeting minutes, while creating and delivering training materials to support team development.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI)

Required Skills

Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Fraud Disputes, Fraud Investigations, Loan Servicing, Personal Banking, Retail Banking, Risk Management, Wealth Management

Language

English (Required), English (Required)

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

BCM - Core Ops

Remote Type -

Office

Work Shift -

Night Job (Philippines)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter


• Make an impact – Help global enterprises solve business challenges that matter


• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead


• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day


• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.