AI-Driven BCM Service Delivery Lead

Genpact Services LLC; Quezon City; Vor Ort; PHP 1.200.000 - 1.600.000; Vollzeit

Zusammenfassung

Genpact is seeking a Service Delivery Manager for BCM Core Ops in the Philippines. You will oversee service delivery across core banking processes, ensuring accuracy, timeliness and compliance with client expectations and regulations.

Collaborate to drive automation, monitor performance metrics, and develop the operations team into a high‑performing unit while ensuring readiness for audits and regulatory reviews.

Qualifikationen

• Bachelor's degree in a relevant field (e.g., Commerce, Economics, Finance, or Business Administration).
• Advanced knowledge in BCM domain and finance principles.
• Experience in service delivery in Banking/Capital Markets is preferred.

Aufgaben

• Oversee service delivery for core BCM operations, ensuring accuracy, timeliness and regulatory compliance.
• Drive process improvements, automation, and operational resilience across workflows.
• Lead and develop the operations team, fostering a high‑performance culture and strong controls.
• Ensure readiness for audits with robust documentation and controls.

Kenntnisse

Account Maintenance

Banking Capital Markets

Cash Application

Personal Banking

Retail Banking

Risk Management

Wealth Management

Ausbildung

Commerce, Bachelors

Economics, Bachelors

Finance, Masters

Business Administration, Masters

Business Analytics

Jobbeschreibung

Genpact is seeking a Service Delivery Manager for BCM Core Ops in the Philippines. You will oversee service delivery across core banking processes, ensuring accuracy, timeliness and compliance with client expectations and regulations.

Collaborate to drive automation, monitor performance metrics, and develop the operations team into a high‑performing unit while ensuring readiness for audits and regulatory reviews.