AI-Driven Lead Technical Support Engineer

Ingram Micro Inc.; España; Hybrid; PHP 80,000 - 105,000; Full time

Job summary

Ingram Micro Inc. is seeking a Lead Technical Support Engineer to lead complex technical issues and mentor a team of support engineers. This role emphasizes operational improvements, cross-functional influence, and continuous learning, particularly focused on modern support technologies like AI.

With over 7 years of experience required, the ideal candidate will bring strong expertise in cloud and system architecture, ensuring effective support processes while driving a culture of innovation and efficiency.

Qualifications

• 7+ years in technical support or related technical roles.
• Strong expertise in cloud, APIs, integrations, and system architecture.
• Proven leadership, mentorship, and cross-functional influence.

Responsibilities

• Act as the technical escalation point for complex issues.
• Represent Support in Engineering and Product meetings.
• Lead shift-left initiatives for improved self-service.
• Mentor and coach junior engineers to elevate capability.

Skills

Cloud expertise

API integrations

System architecture

Leadership

Excellent communication

Job description

Ingram Micro Inc. is seeking a Lead Technical Support Engineer to lead complex technical issues and mentor a team of support engineers. This role emphasizes operational improvements, cross-functional influence, and continuous learning, particularly focused on modern support technologies like AI.

With over 7 years of experience required, the ideal candidate will bring strong expertise in cloud and system architecture, ensuring effective support processes while driving a culture of innovation and efficiency.