AI-Driven Customer Care Specialist – Dayshift, Onsite

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Muntinlupa; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Mentorship program

Learning opportunities

Job summary

Genpact in Alabang, Muntinlupa City (onsite) is seeking a Customer Care - Voice professional. The role involves handling customer inquiries through multiple channels, delivering accurate product information, and resolving issues with quality service.

External referrals only apply. Ideal candidates will have a background in BPO with at least 24 months of experience and familiarity with mortgage-related processes.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in BPO or customer care preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer interactions via phone, email, chat, or social media.
• Provide accurate information on products and policies.
• Resolve issues and escalate when needed.
• Document interactions in CRM.
• Identify upsell opportunities and foster loyalty.

Skills

Customer Care

Customer Experience

Customer Service

Data Analytics

Fraud Detection

Sales

Technical Support

Education

Bachelor's - Business Administration

Bachelor's - Communication

Bachelor's - Hospitality Management

Bachelor's - Information Technology

Bachelor's - Marketing

Job description

Genpact in Alabang, Muntinlupa City (onsite) is seeking a Customer Care - Voice professional. The role involves handling customer inquiries through multiple channels, delivering accurate product information, and resolving issues with quality service.

External referrals only apply. Ideal candidates will have a background in BPO with at least 24 months of experience and familiarity with mortgage-related processes.